Sylvia Buck

Work History

President/CEO

Divine Inspirations Inc., Professional Consulting

04.2003 - Current

Maintained existing client base and increased client retention through individualized client interactions with focus on client outcomes while maximizing client positive strategies, resulting in increased revenue and overall client satisfaction.
Increased new customer satisfaction through continuous improvement initiatives and excellent customer service.
Managed crisis situations effectively while minimizing disruption to daily operations.
Enhanced company performance by implementing strategic plans and closely overseeing daily operations.
Prepared annual budget forecasts and monitored performance to meet organizational objectives by tracking weekly, monthly and quarterly outcomes.
Drove revenue growth by expanding product offerings and identifying new market opportunities, advertising, and contracts.
Cultivated strong relationships with external partners to foster collaboration and maximize resources.
Streamlined organizational processes by evaluating current systems and implementing improvements.
Inspired innovation by creating an environment that encouraged creative thinking and problem-solving capabilities.
Delivered operational excellence by optimizing resources, processes, and overall cost structure.
Developed strong partnerships with cross-functional teams for improved collaboration and efficiency.

Regional Courier and Service Coordinator

Longview Pathology

11.2000 - 06.2001

Greeted recipients, delivered packages, and picked up pathology parcels and acquired proper signatures for all deliveries.
Completed daily pathology assignments while adhering to strict time constraints, ensuring consistent service quality.
Enhanced customer satisfaction through timely pick ups and deliveries executing professional communication with clients.
Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
Established lasting relationships with customers by handling pathology samples with care, following regulations and interacting professionally, responding promptly to questions.
Developed strong relationships with clients through dependable service that ensured repeat business.
Handled sensitive patient documents securely, maintaining confidentiality and protecting client information.
Maintained accurate records of pathology pick-ups, deliveries, and associated paperwork for pathology samples and vehicle maintenance to ensure compliance with company policies.
Carefully verified delivery details with clients upon arrival, confirming accuracy before completing transactions.
Improved delivery efficiency by mapping optimal routes and prioritizing tasks based on urgency.
Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers within pathology lab, clinic's and hospitals we served.
Collaborated with teammates to streamline processes, resulting in increased productivity and faster delivery times.
Provided exceptional customer service by addressing inquiries professionally and resolving issues promptly.
Assisted with loading and unloading shipments from vehicles to reduce the risk of damage during transit process.
Contributed to team success by actively participating in meetings about improving operational procedures.
Managed inventory at distribution center, contributing to organized operations and smooth workflows.
Developed strong relationships with clients, leading to increased loyalty and repeat business.
Addressed customer feedback constructively, resolving issues promptly.
Achieved high customer feedback scores, demonstrating exceptional interpersonal skills during delivery interactions..
Enhanced operational efficiency by suggesting improvements to delivery processes.
Contributed to positive work environment, showing respect and cooperation with colleagues.
Supported team members during peak times, demonstrating strong teamwork and flexibility.
Strengthened company's market position by maintaining high standards of delivery speed and paperwork accuracy.
Ensured compliance with transportation regulations, maintaining clean driving record.
Improved company reputation with consistent quality.
Followed safety procedures and regulations to protect packages and vehicles.
Handled receipt, storage, identification and delivery of products for clients.
Built professional relationships with customers and business partners to establish trust and credibility.

Medical Records Auditor

Community Home Health and Hospice

09.1999 - 11.2000

Streamlined medical records management processes, resulting in improved efficiency and reduced errors.
Enhanced patient privacy by implementing strict security protocols for medical record access.
Participated in cross-functional teams to address systemic issues identified during audits, fostering a collaborative approach to problemsolving.
Achieved successful resolution of audit findings by developing and implementing comprehensive action plans in collaboration with affected departments.
Implemented corrective action plans following audit findings, monitoring progress towards resolution of identified issues.
Ensured timely completion of audit tasks by effectively managing workload and prioritizing assignments according to urgency level.
Identified discrepancies within medical records, leading to the correction of vital patient information.
Assisted in the development of policies and procedures for maintaining accurate and secure medical records.
Maintained up-to-date knowledge on regulatory changes affecting medical records management, adapting strategies accordingly.
Collaborated with healthcare providers to improve documentation practices, enhancing overall quality of care.
Established strong working relationships with department heads and administrators, facilitating open lines of communication regarding audit concerns and recommendations.
Provided valuable feedback to healthcare providers, promoting better communication between departments regarding patient information updates.
Contributed to organizational risk assessments by identifying areas that may require additional attention or resources related to medical recordkeeping.
Conducted thorough audits of medical records to ensure compliance with industry regulations and standards.
Educated healthcare staff on best practices for documentation and record maintenance, fostering a culture of continuous improvement.
Maintained accuracy, completeness, and security for medical records and health information.
Followed up with medical staff regarding missing information in patient records.
Verified accuracy of patient information in medical records.
Reviewed medical records for completeness and filed records in alphabetic and numeric order.
Researched and resolved medical record discrepancies.
Sorted and distributed incoming and outgoing medical records.
Identified new methods to optimize medical records management.

New Auto Sales Representative

Sterling Honda of Longview

06.1999 - 09.1999

Exceeded monthly sales quotas consistently through effective prospecting and lead follow-up strategies.
Established long-term relationships with clients through excellent communication skills, fostering loyalty towards the dealership brand over time.
Stayed up-to-date on industry trends and product knowledge, becoming a trusted resource for customers.
Assisted clients in understanding warranty services, ensuring their peace of mind after purchase completion.
Collaborated with finance team to ensure smooth transactions for all parties involved.
Maintained detailed records of customer interactions and transactions for accurate reporting purposes.
Coordinated test drives efficiently while adhering to safety protocols for optimal customer experiences.
Negotiated prices and financing options with clients. Explained sales, warranty, and optional products to close deals successfully. .
Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
Conducted thorough vehicle walk-arounds to showcase features and benefits, leading to informed purchasing decisions.
Participated in regular sales training sessions, consistently improving skills and knowledge base.
Increased customer satisfaction by providing personalized and attentive service to each client.
Developed strong rapport with customers, resulting in repeat business and referrals.
Resolved customer complaints professionally, maintaining a positive reputation within the community.
Supported fellow sales team members by sharing best practices and collaborating on challenging deals.
Answered telephone and email inquiries from potential customers.
Greeted customers on lot and in showroom to answer questions about brand and available inventory.
Prepared purchased vehicles and completed final delivery checks.
Developed successful sales strategies to maximize customer satisfaction and profit.
Engaged in friendly conversation with customer to better uncover individual needs.
Built customer loyalty and retention by delivering excellent shopping experiences.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Prioritized helping customers over completing other routine tasks in store.
Recommended complementary purchases to customers, increasing revenue.
Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Summary

Overview

Work History

President/CEO

Regional Courier and Service Coordinator

Medical Records Auditor

New Auto Sales Representative

Education

J.D. - Corporate Law, Intellectual Properties, & E-com.

Bachelor of Science - Social And Behavioral Science

Associate of Science - Plan B Transfer Degree

Skills

Work Availability

Work Preference

Work Type

Work Location

Important To Me

Interests

Timeline

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