Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Barista

Sylvia Bustos

Denver,CO

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. A leader driven to exceed sales goals and build long-term relationships with customers. Facilitate positive experiences through high-quality customer care and prompt resolution of complaints and issues. Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

23
23
years of professional experience

Work History

Prep Chef

PF Changs Restaurant
Denver, CO
03.2021 - Current
  • Maintained well-organized stations to keep work consistent.
  • Signed for deliveries, checked items into inventory and stocked goods into proper locations.
  • Worked with Executive Chef to prep storage locations of fresh ingredients and daily menu items for daily use by staff.
  • Observed different kitchen chefs' preparation of sauces, breads and other items to gain knowledge in diverse cooking and baking techniques.
  • Measured high demand spices and commonly used ingredients for 4 stations

Apprentice Pastry Chef

Andre Confiserie Suisse
Denver, CO
01.2008 - 12.2015
  • Mixed icing and other toppings by reading recipes, scaling and measuring ingredients and operating mixer.
  • Personalized creations for holidays, weddings, graduations and special events.
  • Produced allergy-friendly gluten-, dairy- and egg-free variations of classic recipes.
  • Managed in-store, pick-up orders and catering needs.
  • Maintained detailed production schedules to determine quantities to prepare
  • Supervised and enhanced work of 25-person team producing more than 100 to 200 plates per day
  • Recruited, hired and trained staff of hardworking associates.

General Manager of Operations

Andres Confiserie Suisse
Denver, CO
11.2002 - 12.2015
  • Trained, coached and mentored staff to support smooth adoption of new seasonal programs.
  • Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Directed initiatives to achieve regulatory compliance, foster good manufacturing practices and meet component quality standards.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Improved productivity while reducing staffing and operational costs by 15%

Education

High School Diploma -

Westminster High School
Westminster, CO
05.1997

Skills

  • Customer Data Confidentiality
  • Responding to Difficult Customers
  • Creative Problem Solving
  • Issue and Complaint Resolution
  • Order and Refund Processing
  • Multitasking and Prioritization
  • Upbeat and Positive Personality
  • Upselling Products and Services
  • Multi-Line Phone Systems
  • Call Volume and Quality Metrics
  • Excellent Attention to Detail
  • Strong Analytical and Problem Solving Skills
  • Database Management

Accomplishments


  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.

Timeline

Prep Chef

PF Changs Restaurant
03.2021 - Current

Apprentice Pastry Chef

Andre Confiserie Suisse
01.2008 - 12.2015

General Manager of Operations

Andres Confiserie Suisse
11.2002 - 12.2015

High School Diploma -

Westminster High School

Similar Profiles

CREATE PROFILE