SYLVIA CADENA
Kyle,TX
Summary
Reliable candidate with extensive experience providing excellent patient care. Skilled in patient intake, data entry, and clinical procedures , clinical calls triage .Possesses excellent communication and problem-solving skills, with a commitment to providing quality healthcare services. Detail-oriented medical professional experienced in providing medical administrative and clinical support in a busy medical office. Proficient in EMR and other medical software, with strong knowledge of medical terminology and HIPAA regulations. Dedicated to providing an efficient and accurate healthcare experience.
Experienced with patient scheduling, medical records management, and front-desk operations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Medical Assistant
Total men primary care
05.2022 - 09.2023
- Observed vital signs such as temperature, pulse rate, respiration rate, blood pressure readings, height and weight measurements, accurately and reported any abnormalities to the supervising physician.
- Prepared examination rooms for incoming patients by stocking necessary materials and ensuring cleanliness of the room prior to patient arrival.
- Compiled patient histories by interviewing them regarding their medical history, family history, current medications or treatments they are undergoing.
- Supported physicians in examinations, procedures, and diagnostic tests.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Maintained current and accurate medical records for patients.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Performed various administrative tasks by filing, copying and faxing documents.
Medical Assistant
Primary family physician
09.2023 - 02.2024
- Compiled patient histories by interviewing them regarding their medical history, family history, current medications or treatments they are undergoing.
- Assisted in medical record keeping and filing, including patient registration and scheduling appointments.
- Assisted with minor surgical procedures such as suturing wounds or removing foreign bodies from skin surfaces following aseptic technique principles.
- Coordinated follow-up appointments with specialists as needed for further treatment or evaluation purposes.
- Obtained medical information and measured vital signs, weight, and height.
- Performed general office duties, such as answering telephones, taking dictation, and completing insurance forms.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Medical Assistant
Texas Heart and Vascular
05.2024 - Current
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Collaborated with physicians to obtain necessary clinical information for prior authorization submissions and triage calls.
- Analyzed medical records and other documents to determine approval of requests for authorization.
- Fielded telephone inquiries on authorization details from plan members and medical staff.
Education
Clinical Medical Assisting - undefined
Southern career institute
Austin, TexasHigh School Diploma - undefined
Jack c hays high school
Austin, Texas05.2020
Skills
- Time management and multitasking
- Data entry and record accuracy
- Call center software and multi-line phone system
- HIPAA compliance and patient confidentiality
- Patient intake and medical history documentation
- Phlebotomy
- Medical office administration
Certification
Basic life support
LANGUAGES
Spanish - Fluent
English - Fluent
Timeline
Medical Assistant
Texas Heart and Vascular
05.2024 - Current
Medical Assistant
Primary family physician
09.2023 - 02.2024
Medical Assistant
Total men primary care
05.2022 - 09.2023
Clinical Medical Assisting - undefined
Southern career institute
High School Diploma - undefined
Jack c hays high school
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