Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
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Sylvia Canteen-Brown

Newport,DE

Summary

Dynamic Practice Administrator with a proven track record at Advocare Delaware Pediatrics, enhancing operational efficiency and spearheading process improvements. Expert in strategic planning and resource allocation, I've successfully implemented policies boosting productivity and revenue. Skilled in team collaboration and mentoring, my leadership has directly contributed to achieving and surpassing organizational goals. Highly skilled Practice Administrator with background in healthcare management. Demonstrated strengths include strategic planning, staff development, and financial oversight within various healthcare settings. Proven track record of improving operational efficiency, enhancing team performance, and ensuring regulatory compliance. Committed to fostering positive work environments and delivering high-quality patient care.

Overview

12
12
years of professional experience

Work History

Practice Administrator

Advocare Delaware Pediatrics
TOWNSEND, DE
01.2025 - Current
  • Established operational guidelines and identified opportunities for improvement.
  • Created policies and procedures for improved workflow processes.
  • Facilitated meetings with key stakeholders to discuss progress towards objectives.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed contracts with vendors to ensure compliance with regulations and terms and conditions.
  • Negotiated contracts with suppliers ensuring best value pricing options were secured.
  • Identified areas where process improvements could be made resulting in increased productivity.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Managed day-to-day operations of a large staff in multiple departments.

Practice Administrator

Delaware Pediatrics/Delaware Sports Medicine
TOWNSEND, DE
03.2018 - Current
  • Created and implemented policies and procedures for effective practice management.
  • Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
  • Tracked progress towards meeting organizational goals through periodic evaluations.
  • Maintained awareness of government regulations, health insurance changes and financing options.
  • Explained policies, procedures and services to patients.
  • Created monthly reports detailing practice metrics such as appointment volume, no-shows, collections.
  • Oversaw assistants, technicians, and office administrators, offering mentoring and coaching in tasks.
  • Maintained records management system to process personnel information and produce reports.
  • Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
  • Oversaw recruitment efforts for new employees and provided onboarding training sessions.
  • Motivated staff by offering direction and providing constructive feedback.
  • Complied with OSHA and HIPAA regulations.

Practice Manager

Advocare Pediatric Medical Associates
Havertown, PA
06.2013 - 03.2018
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Conducted regular meetings with staff to discuss operational issues and ensure proper communication between departments.
  • Coordinated work activities and scheduling of medical, nursing and physical plant staff.
  • Created and implemented policies and procedures for effective practice management.
  • Motivated staff by offering direction and providing constructive feedback.
  • Explained policies, procedures and services to patients.
  • Provided support during audits by gathering requested documents as well as answering questions from auditors.
  • Performed administrative tasks such as creating budgets and forecasts, preparing invoices and contracts, ordering supplies and equipment.
  • Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
  • Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
  • Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
  • Maintained financial records, including billing and accounts receivable and payable.

Education

Master of Arts - Health Care Administration

University of Phoenix
Tempe, AZ
06-2012

Certificate - Medical Assistant

Concorde Career College
Memphis, TN
06-2006

Bachelor of Arts - Political Science

Michigan State University
East Lansing, MI
12-1995

Ph.D. - Health Care Administration

University of Phoenix
Tempe, AZ

Skills

  • Operations oversight
  • Resource allocation
  • Performance analysis
  • Process improvement
  • Operational efficiency
  • Strategic planning
  • Quality assurance
  • Multimillion-dollar P&L management
  • Performance evaluation and monitoring
  • Team collaboration
  • Policy development
  • Inventory control
  • Systems implementation
  • Risk management
  • Problem-solving aptitude
  • Budget development
  • Staff hiring
  • Contract negotiation
  • Budget management
  • Regulatory compliance
  • Team leadership
  • Stakeholder engagement

Affiliations

  • Active Member of American College of Healthcare Executives

References

References available upon request.

Timeline

Practice Administrator

Advocare Delaware Pediatrics
01.2025 - Current

Practice Administrator

Delaware Pediatrics/Delaware Sports Medicine
03.2018 - Current

Practice Manager

Advocare Pediatric Medical Associates
06.2013 - 03.2018

Master of Arts - Health Care Administration

University of Phoenix

Certificate - Medical Assistant

Concorde Career College

Bachelor of Arts - Political Science

Michigan State University

Ph.D. - Health Care Administration

University of Phoenix

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Sylvia Canteen-Brown