Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
Timeline
Generic

Sylvia Carpenter

Georgetown

Summary

Board-Certified Registered Nurse with extensive experience in delivering high-quality care in medical settings. Skilled in patient triage, emergency intervention, and utilizing critical thinking for acute medical situations. Proficient in advanced life support techniques and emergency protocols to ensure optimal patient outcomes. Known for exceptional patient care in high-stress emergency settings, maintaining composure during medical crises, and contributing to collaborative success. Solid background in emergency care and patient management, consistently providing critical care in high-pressure environments for patient stability and positive outcomes. Proficient in rapid assessment and collaborative problem-solving to deliver top-notch healthcare services. Experienced with patient triage and emergency intervention, utilizing critical thinking and rapid response to manage acute medical situations effectively. Knowledge of advanced life support techniques and emergency protocols ensures optimal patient outcomes. Healthcare professional with extensive experience in high-stress emergency settings, proven ability to deliver exceptional patient care while maintaining composure during medical crises. Highly reliable team member with adaptability to changing situations and commitment to collaborative success.

Overview

3
3

Years of Professional Nursing Experience

1
1
Certification

Work History

Customer Service

  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Answered product and service questions, suggesting other offerings to attract potential customers
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs
  • Trained and managed associates in customer service and sales techniques.

Registered Nurse, Emergency Department

Lifepoint Health
07.2022 - Current
  • Collaborated with multidisciplinary teams to develop and implement patient care plans.
  • Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
  • Provided skilled, timely and level-headed emergency response to critically-ill patients.
  • Administered medications and treatments per established protocols and physician orders.
  • Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
  • Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
  • Demonstrated strong clinical reasoning skills when assessing patients'' conditions, initiating appropriate interventions, and escalating concerns to physicians as needed.
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
  • Assisted in training and mentoring of new nursing staff, ensuring high standards of care.
  • Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.

Pharmacy Technician

Walgreens
07.2020 - 02.2021
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality
  • Coordinated verification and filling of more than 75 daily prescriptions in high-volume pharmacy environment
  • Supervised two pharmacy technicians and coordinated day-to-day assignments

Shift Lead Manager

Altus OK
05.2019 - 07.2020
  • Defined operational metrics to evaluate efficiency of processes and procedures
  • Cooperated with coworkers to improve customer experience and manage storefront
  • Worked closely with team members to schedule breaks and shifts to meet state regulations
  • Coached crew members to optimize performance and motivate toward more efficient work
  • Supervised six employees and oversaw quality compliance with company standards for food and services
  • Utilized interpersonal communication skills to enhance customer experience and add value to each interaction
  • Trained back-up associates and led crew members in managing operations of storefront
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities
  • Measured team performance and reported metrics to leadership team members

Associate

Hobby Lobby
03.2018 - 09.2018
  • Worked varied hours to meet seasonal and business needs
  • Identified customer needs and wants to enhance customer experiences and boost sales
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties
  • Answered incoming telephone calls and processed incoming and outgoing mail to support office staff
  • Worked with vendors to resolve equipment failures
  • Maintained confidentiality on projects, with clients and regarding corporate data to alleviate data breaches
  • Coached other team members on selling techniques and customer service tactics to meet daily sales goals
  • Kept detailed records of daily progress to identify and correct areas needing improvement
  • Recommended equipment upgrades to supervisor
  • Enhanced product presentation and promotional material displays, working alongside retail representatives

Desk Sgt

United States Air Force
05.2009 - 05.2015
  • Executed duties as Unit Security Manager, maintained security clearance for 150 assigned Security Forces personnel
  • Completed and maintained 150 members annual work reviews
  • Maintained energy and enthusiasm in fast-paced environment
  • Carried out day-to-day duties accurately and efficiently
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
  • Handled 100 calls per day to address customer inquiries and concerns
  • Worked flexible hours across night, weekend and holiday shifts
  • Executed Command and Control of 15 law enforcement and security specialists aiding in safety of 6500 installation residents
  • Supervised 24-hour police operation investigating civil disturbances on base
  • Secured restricted areas and enforced limited access for civilians and military members in order to provide force protection and property security
  • Monitored gate activities, controlled traffic and responded to emergencies on base
  • Gathered preliminary investigation information as first responder to crimes on base
  • Provided flight line security patrols to protect against incursion from unauthorized personnel and maintain security of highly valuable aircraft with classified components and design elements
  • Guided and coordinated unit's force protection programs to meet fleet requirements
  • Enhanced emergency preparedness, commanding oversight and maintenance off tactical plans, equipment and weapons
  • Reduced process lags by assisting instructors with military police patrol training for over 129 students
  • Protected lives and property of 3 military installations

Health and Beauty Aid Manager

KMART
11.2005 - 04.2009
  • Developed team communications and information for meetings
  • Managed team of employees, overseeing hiring, training and professional growth of employees
  • Delivered services to customer locations within specific timeframes
  • Carried out day-to-day duties accurately and efficiently
  • Conducted research, gathered information from multiple sources and presented results

Education

Associate of Applied Science - Nursing

Western Oklahoma State College
Altus, OK
05.2022

High School Diploma - undefined

Scott County High School
Georgetown, KY
06.2007

Skills

  • Administrative Duties
  • Verbal and Written Communication
  • Workflow Management
  • Performance Tracking and Evaluations
  • Positive and Constructive Feedback
  • Issue Resolution
  • Handling Escalations
  • Managing Operations and Efficiency
  • Leading Team Meetings
  • Time Management
  • Work Prioritization
  • Policy Enforcement
  • Medication administration
  • Medical records management
  • Emergency triage
  • Charting and clinical documentation
  • Advanced cardiovascular life support (ACLS)
  • Critical thinking
  • Medication and IV administration
  • Student precepting
  • Pediatric advanced life support (PALS)
  • Patient assessments
  • EKG interpretation

Certification

  • PALS - Pediatric Advanced Life Support

Languages

English
Full Professional

Accomplishments

  • Supervision - Headed onboarding process for new nursing staff.
  • Training - Trained team of staff nurses in medical office procedures to ensure consistent quality of care.
  • Clinical Skills - Monitored patients' respiration activity, blood pressure and blood glucose levels in response to medical administration.
  • Patient Advocacy - Explained treatment procedures, medication risks, special diets and physician instructions to patients.
  • Documentation - Ensured charting accuracy through precise documentation.

Timeline

Registered Nurse, Emergency Department

Lifepoint Health
07.2022 - Current

Pharmacy Technician

Walgreens
07.2020 - 02.2021

Shift Lead Manager

Altus OK
05.2019 - 07.2020

Associate

Hobby Lobby
03.2018 - 09.2018

Desk Sgt

United States Air Force
05.2009 - 05.2015

Health and Beauty Aid Manager

KMART
11.2005 - 04.2009

High School Diploma - undefined

Scott County High School

Customer Service

Associate of Applied Science - Nursing

Western Oklahoma State College