Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

SYLVIA CASTRO

EDINBURG

Summary

Dynamic and detail-oriented professional with experience at Walmart and Home Depot, excelling in stock replenishment and merchandise display. Proven ability to enhance customer satisfaction through effective communication and safety awareness. Committed to maintaining organized stockrooms and implementing FIFO stocking practices to optimize inventory management.

Overview

43
43
years of professional experience

Work History

Overnight Stocker

Walmart
01.2008 - Current
  • Scanned shelves and product cases to locate expired, outdated, and spoiled items.
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Maintained neat, organized stockroom free of hazards.
  • Responded to customer queries and complaints regarding stock and merchandise to resolve issues and increase satisfaction.

Sales Floor Associate

Home Depot
01.1996 - 04.2003
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built productive relationships with customers to establish trust, rapport and increase satisfaction.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Assistant Manager

Burger King
02.1982 - 08.1995
  • Generated repeat business through exceptional customer service.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Established team priorities, maintained schedules and monitored performance.

Education

High School Diploma -

NORTH SHORE HIGH SCHOOL
4801 Providence St, Houston, TX 77020
06-1973

Skills

  • Load sorting
  • FIFO stocking
  • Merchandise display
  • Stock replenishment
  • Product rotation
  • Safety awareness
  • Stocking shelves
  • Deadline adherence
  • Stock rotation
  • Moving merchandise
  • Stocking products
  • Cleaning
  • Product restocking
  • Product merchandising
  • Stockroom maintenance

Languages

English
Full Professional
Spanish
Limited Working

Timeline

Overnight Stocker

Walmart
01.2008 - Current

Sales Floor Associate

Home Depot
01.1996 - 04.2003

Assistant Manager

Burger King
02.1982 - 08.1995

High School Diploma -

NORTH SHORE HIGH SCHOOL

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