Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sylvia Catanzaro

Henderson,NV

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

16
16
years of professional experience

Work History

Licensed Nail Technician

Self Employed
10.2020 - Current
  • Established strong customer relationships through excellent communication and attentive service.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Prepared bank deposits and handled business sales, returns, and transaction reports.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Maintained a clean and sanitary work environment, ensuring compliance with state regulations and promoting client safety.
  • Accommodated walk-in customers effectively without disrupting pre-scheduled appointments by multitasking between tasks efficiently.
  • Increased salon revenue with exceptional nail artistry skills, offering clients a wide range of creative designs and techniques.
  • Established loyal clientele through excellent customer service, listening attentively to preferences and addressing concerns promptly.
  • Enhanced client satisfaction by providing high-quality manicures and pedicures, adhering to industry standards and best practices.
  • Educated clients on proper nail care techniques, recommending appropriate at-home maintenance products for long-lasting results.

Office Manager

SJC Construction
11.2019 - 01.2021
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained computer and physical filing systems.
  • Updated reports, managed accounts, and generated reports for company database.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Managed employee scheduling, payroll and data collection to maximize project outcomes.
  • Managed payroll processing, ensuring accurate and timely payments to all employees.
  • Oversaw employee scheduling, timesheet management, and payroll processing to maintain accurate records.
  • Provided administrative support during bidding processes by preparing documentation packages, tracking submissions, and communicating updates to relevant parties.
  • Managed accounting invoices and billings, balanced accounts and created financial reports.
  • Communicated with clients daily via emails, telephone, texting and social media.
  • Managed vendor relationships to ensure timely delivery of materials and services at competitive prices.

Medical Records Technician

Comprehensive Cancer Centers Of Nevada
06.2015 - 10.2018
  • Expedited release-of-information requests by verifying authorization forms and providing requested documents promptly.
  • Demonstrated strong attention to detail while cross-referencing medical records for completeness and consistency, identifying potential errors and facilitating prompt resolution.
  • Communicated effectively with staff, patients, and insurance companies by email and telephone.
  • Contributed to a team-oriented work environment by collaborating closely with colleagues on various projects related to medical records management.
  • Kept accurate log of requests for medical information and records.
  • Streamlined daily workflow by organizing files, scanning documents, and maintaining electronic database systems.
  • Developed strong working relationships with physicians, nurses, and other healthcare professionals to ensure accurate recordkeeping practices were upheld consistently across all departments.
  • Ensured timely processing of medical records requests by efficiently coordinating with healthcare providers, insurance companies, and legal representatives.
  • Processed medical records requests from outside providers according to facility, state, and federal law.
  • Maintained strict confidentiality of sensitive patient information in compliance with HIPAA regulations.
  • Enhanced the quality of health information management by following established protocols for coding and filing medical documents.
  • Reviewed charts and flagged incomplete or inaccurate information.
  • Achieved high levels of accuracy while inputting clinical data into EHR system as well as manual charting methods when necessary.
  • Provided exceptional customer service when responding to inquiries from patients or their representatives regarding access to personal health information.
  • Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
  • Scanned medical records in digital format for easy retrieval and accessibility.
  • Uploaded physician progress notes, history, and physicals into electronic medical records.
  • Tracked and monitored requests for medical records release.

Front Desk Receptionist

Abc Hyundai
10.2014 - 04.2015
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Sorted and delivered mail and packages upon arrival to correct staff members and departments.

Janitorial Supervisor

JC Janitorial
09.2012 - 03.2014
  • Managed inventory of cleaning supplies, ensuring adequate stock levels while minimizing waste and costs.
  • Trained staff on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment.
  • Prepared and presented reports of hours worked, staff assignments, and tasks and duties performed to properly allocate department expenses and maintain budget.
  • Improved cleanliness and organization of facilities by implementing effective janitorial procedures and protocols.
  • Issued assignments to staff and inspected special requests and areas of concentration to encourage smooth flow of housekeeping operation.
  • Conducted or assisted with screening and hiring of job applicants, training employees, and administering performance reviews to maintain adequate and qualified workforce.
  • Addressed customer concerns promptly and professionally, resolving issues in an efficient manner.
  • Scheduled and prioritized tasks to staff, overseeing work completion.
  • Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
  • Trained and mentored new staff on cleaning and safety protocols.

Front and Back Office Lead Medical Assistant

Dr. Antonino Gumina
09.2008 - 08.2012
  • Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
  • Precepted newly hired medical assistants to train each on office procedures and important tasks.
  • Documented patient information in EMR and prepared paperwork for medical staff.
  • Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
  • Collected co-payments from patients for visits and completed daily cash deposits to secure funds.
  • Protected patients and staff from infection risks by routinely cleaning and disinfecting common areas and patient rooms.
  • Assisted physicians with medical procedures, ensuring optimal patient care and satisfaction.
  • Developed strong relationships with insurance companies to expedite claims processing and enhance overall patient satisfaction.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Verified patient insurance coverage and collected required co-payments.
  • Monitored daily appointments schedule for smooth operation of the clinic.
  • Collaborated closely with healthcare professionals to optimize treatment plans and ensure seamless coordination of care.
  • Implemented electronic health record system, increasing data accuracy and accessibility for both patients and healthcare providers.
  • Provided exceptional customer service while managing patient inquiries, resolving concerns promptly and professionally.

Education

Nail Technologist - Nail Technician

G Skin And Beauty Institute
Henderson, NV
09.2017

Business Management - Business Management

College of Southern Nevada
Las Vegas, NV
2009

High School Diploma - General Studies

Liberty High School
Henderson, NV
05.2008

Skills

  • HIPAA Compliance
  • Customer Service
  • Data Entry
  • Document Scanning
  • Medical terminology understanding
  • EMR / EHR
  • Medical office administration
  • Insurance Eligibility
  • Patient Health Information Access
  • ICD-9 Coding
  • Small business operations
  • Business management and development
  • Scheduling and Planning
  • Permitting and Inspections
  • Office Administration

Timeline

Licensed Nail Technician

Self Employed
10.2020 - Current

Office Manager

SJC Construction
11.2019 - 01.2021

Medical Records Technician

Comprehensive Cancer Centers Of Nevada
06.2015 - 10.2018

Front Desk Receptionist

Abc Hyundai
10.2014 - 04.2015

Janitorial Supervisor

JC Janitorial
09.2012 - 03.2014

Front and Back Office Lead Medical Assistant

Dr. Antonino Gumina
09.2008 - 08.2012

Nail Technologist - Nail Technician

G Skin And Beauty Institute

Business Management - Business Management

College of Southern Nevada

High School Diploma - General Studies

Liberty High School

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Sylvia Catanzaro