Sylvia Claramunt-Acosta
Miami
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
Certification
Work History
Guest Service Agent
Sonesta International Hotels Corporation
- Building Guest Trust and Loyalty
- Understanding Guests Needs
- Multitasking and prioritizing, having good time management
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Collected room deposits, fees, and payments.
- Managed check-in and check-out procedures for guests.
- Performing daily procedures with accuracy and determination.
- Usage of OPERA Systems
- Upheld hotel policies and procedures by providing high level of customer service.
- Performing Good Phone Etiquette
- Handled customer complaints to satisfy and retain guests.
Cafe Attendant
Sonesta International Hotels Corporation
- Greeted customers with smile and provided helpful suggestions.
- Preparing Quick Bites, Breakfast Specialties
- Quick thinking, multitasking, taking orders and delivering meal items to guests.
- Beginner level Starbucks Barista
- Produced food and drink products adhering to company quality and quantity standards.
- Replenished products daily for optimal freshness and visibility.
- Cleaning work area and guest dining areas
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Adhered to all safety and sanitation standards while preparing and delivering food.
- Maintained clean and safe workstation while adhering to all food safety and sanitation regulations.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Processed sales transactions using POS system.
- Managed multiple tasks in high-volume environment.
Customer Service Staff Member
Publix Supermarkets Store
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Met and exceed productivity targets by handling every interaction with top-notch customer service.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes.
- Trained new hires on products and services, best practices, and protocols.
- Maintained up-to-date knowledge of product and service changes.
- Handled transactions for the Florida Lottery
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Spa Attendant
Ritz Carlton Coconut Grove, Miami
2024.04 - Current
- Greeted guests and gave them a Spa tour, acknowledged any celebrations or accomplishments.
- Conducted locker room tours and provided information and directions.
- Restocked Spa Guest Supplies
- Prepared any Food & Beverage for both Women & Men Spa areas.
- Maintained Clean Towels in Steam rooms, Showers and near the Sauna.
- Set up lockers with robes and slippers to prepare guests for massages & facials.
- Recommended and sold spa packages and products based on client's preferences and needs.
- Carried out regular walk throughs of entire spa to verify cleanliness, working facilities and adequate stock levels of guest amenities and linens.
- Maintained Gym stocked with amenities
- Prepared all Beverage Teas for both the Gym & Spa
- Supported fitness center activities by cleaning machines, replenishing bottled water, replacing hand towels, and refilling the tea beverage.
- Made Recommendations of Dining, Beach and Shopping experiences within the Hotel and nearby areas.
Education
Bachelor of Science - Hospitality Management
University of Central Florida
Orlando, FL12.2024
Associate of Arts - Hospitality Travel & Tourism Administration
Miami Dade College
Miami, FL12.2020
Skills
- Strong Work Ethic
- Customer Satisfaction
- Organizational Skills
- Concierge services
- Exceptional communication
- Guest Relations
- Opening and closing procedures
- Retail display setup
- Retail Store Operations
- Data Entry
- Cash Handling
- Upselling strategies
Activities
I have a passion for travel destinations across our nation. U.S Historical Landmarks, Resorts and Wine Tasting are within my top interest. I enjoy learning about everything about Lodging Operations and Beverage Management. I strive to create a unique experience for all guests all while delivering a top-notch guest service experience in a Resort, Theme Park Attraction or Cruise Line setting.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Elementary
Certification
- DBPR-Contracted Food Safety Provider (ServSafe)
- Human Trafficking Awareness Certification
Timeline
Spa Attendant
Ritz Carlton Coconut Grove, Miami
2024.04 - Current
Guest Service Agent
Sonesta International Hotels Corporation
Cafe Attendant
Sonesta International Hotels Corporation
Customer Service Staff Member
Publix Supermarkets Store
Bachelor of Science - Hospitality Management
University of Central Florida
Associate of Arts - Hospitality Travel & Tourism Administration
Miami Dade College
- DBPR-Contracted Food Safety Provider (ServSafe)
- Human Trafficking Awareness Certification
Similar Profiles
Rabiah AnisRabiah Anis
Front Desk Agent at Sonesta International Hotels CorporationFront Desk Agent at Sonesta International Hotels Corporation
Marcella RobinsonMarcella Robinson
Complex Sales Manager at Sonesta International HotelsComplex Sales Manager at Sonesta International Hotels
Rogelio MarquezRogelio Marquez
Account Receivable Clerk at Sonesta HotelsAccount Receivable Clerk at Sonesta Hotels