Summary
Overview
Work History
Education
Skills
Timeline
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Sylvia Cline

Waynesboro,VA

Summary

Enthusiastic Housekeeping Supervisor offering 5+ years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of guest needs. Greets and assists guests with questions or problems to resolve situations to promote guest satisfaction while maintaining service within policy guidelines.

Overview

8
8
years of professional experience

Work History

Cleaning Team Leader

cline's do it all
Waynesboro, VA
06.2023 - Current
  • Supervised, monitored and evaluated the performance of cleaning staff.
  • Ensured that all safety protocols were followed during cleaning operations.
  • Developed and maintained a positive working environment for all team members.
  • Maintained records of supplies and equipment used by cleaners.
  • Kept track of inventory levels and ordered additional supplies when needed.
  • Reviewed customer feedback regarding the quality of services provided by cleaners.
  • Performed routine maintenance checks on all equipment used by cleaners.
  • Practiced safe work habits and wore protective safety equipment.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.

Service Desk Analyst

Waynesboro YMCA
Waynesboro, VA
10.2022 - 08.2023
  • Provided remote assistance to customers when required via phone or remote desktop tools.
  • Recommended changes in policies and procedures relating to service desk activities.
  • Troubleshot and resolved hardware, software, network, and peripheral device problems.
  • Maintained accurate records of customer interactions, inquiries, and resolutions in the helpdesk database.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Childcare Provider

Self Employed Services
Waynesboro, VA
01.2016 - 06.2021
  • Assisted in developing and implementing lesson plans to meet the individual needs of each child.
  • Provided a safe, nurturing and stimulating environment for children to learn and grow.
  • Maintained daily records of activities, behaviors, meals and naps.
  • Organized age-appropriate activities such as games, arts and crafts and outdoor play.
  • Taught basic skills such as personal hygiene, social manners and appropriate behavior.
  • Read books aloud to small groups or individual children.
  • Assisted with feeding infants and toddlers during meal times.
  • Planned field trips to local parks, libraries and other educational places.
  • Helped develop motor skills through active playtime activities like running, jumping.

Education

High School Diploma -

Waynesboro High School
Waynesboro, VA
06-2007

Skills

  • Strong leadership
  • Workload prioritization
  • Health and safety compliance
  • Waste disposal
  • Chemical Handling
  • Cleaning practices
  • Customer Relationship Management
  • Guest Relations
  • Vacuuming and sweeping
  • Cleaning and sanitation
  • Training and mentoring
  • Invoice Processing

Timeline

Cleaning Team Leader

cline's do it all
06.2023 - Current

Service Desk Analyst

Waynesboro YMCA
10.2022 - 08.2023

Childcare Provider

Self Employed Services
01.2016 - 06.2021

High School Diploma -

Waynesboro High School

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Sylvia Cline