Sylvia Costello
San Antonio,TX
Summary
Dynamic professional with a proven track record in home healthcare and sales, notably at Pinnicle Medical Management. Excelled in improving patient outcomes and laboratory efficiency, leveraging skills in Salesforce proficiency and problem-solving. Achieved significant sales growth by mastering sales presentations and training, underscoring a commitment to excellence and client satisfaction. Met and exceed monthly quotas. Won Sales awards and Trips.
Overview
38
38
years of professional experience
Work History
Home Healthcare
Self-employeed
01.2016 - 06.2020
- Demonstrated commitment to continuous improvement by participating in professional development opportunities related to home healthcare management.
- Ensured compliance with regulatory guidelines governing home healthcare practice through meticulous attention to detail in documentation processes and quality assurance measures.
- Coordinated home healthcare services, helping patients receive quality care in a comfortable environment following hospitalization or rehabilitation staroved continuity of care by coordinating discharge planning activities with social workers, case managers, and home healthcare providers.
- Educated family members on best practices in home healthcare, fostering a supportive environment for the patient.
- Improved patient outcomes by providing personalized and attentive home healthcare services.
Employer Drug Testing
Pinnicle Medical Management
01.2015 - 05.2015
- Read and interpreted documents such as safety rules, operating and maintenance instructions and procedure manuals.
- Troubleshot equipment and monitored calibration and SPC.
- Improved laboratory efficiency by streamlining sample processing and data entry procedures.
- Used sample prep equipment to prepare for drug tests.
- Supported clients'' needs through clear communication and timely response to inquiries or concerns about drug test results.
- Increased overall laboratory efficiency through effective organization of supplies, documentation, and workspace areas according to established guidelines.
- Handled confidential information discreetly while maintaining strict adherence to privacy regulations and company policies.
- Maintained a safe working environment by adhering to strict safety protocols and proper handling of sensitive materials.
Senior Sales Consultant
AT&T Communications
03.1982 - 12.2010
- Coordinated sales presentations tailored specifically for individual clients'' needs and preferences.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Utilized CRM software to track leads, monitor progress, and maintain accurate records of all client interactions.
- Boosted sales revenue by developing and implementing effective sales strategies.
- Exceeded customer requirements with accurate and deliverable solutions.
- Developed comprehensive understanding of competitor offerings to better position products in the market.
- Conducted regular training sessions on product knowledge, enabling team members to effectively sell complex solutions.
- Managed key accounts to ensure client satisfaction and maximize revenue opportunities.
- Met regularly with sales manager to discuss sales strategies and brainstorm new ways to encourage customers to buy.
- Introduced new products to existing clients, generating additional revenue streams through upselling techniques
- Performed 100 incoming calls per day.
- Developed targeted business plans to surpass sales goals by [Number]% and earn [Number]% of venture capital funding goal.
Education
GED -
South San H.S.
San Antonio, TX05-2018
Skills
- Home healthcare
- Laboratory safety protocols
- Sales consultation
- Home healthcare services
- Outbound sales calling
- Specimen handling
- Home healthcare assistance
- Salesforce proficiency
- Sales presentations
- Sales training
- CRM software
- Sales process management
- Sales analysis
- Problem-solving
- Time management
- Marketing strategy
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] through effectively helping with [Task].
Quarterly Sales Awards
Meet monthly, quarterly sales quotas
Meet yearly Quotas
Languages
Spanish
Timeline
Home Healthcare
Self-employeed
01.2016 - 06.2020
Employer Drug Testing
Pinnicle Medical Management
01.2015 - 05.2015
Senior Sales Consultant
AT&T Communications
03.1982 - 12.2010
GED -
South San H.S.
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