Dynamic and adaptable professional with a proven track record at American Plastics Company, excelling in fast-paced environments. Known for exceptional communication and critical thinking skills, I effectively foster teamwork and enhance customer satisfaction. Committed to continuous improvement, I thrive under pressure while managing multiple priorities and ensuring timely, quality outcomes.
Overview
2024
2024
years of professional experience
Work History
Warehouse
American Plastics Company
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Demonstrated respect, friendliness and willingness to help wherever needed.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Passionate about learning and committed to continual improvement.
Worked flexible hours across night, weekend, and holiday shifts.
Managed time efficiently in order to complete all tasks within deadlines.
Organized and detail-oriented with a strong work ethic.
Paid attention to detail while completing assignments.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Strengthened communication skills through regular interactions with others.
Learned and adapted quickly to new technology and software applications.
Proved successful working within tight deadlines and a fast-paced environment.
Demonstrated strong organizational and time management skills while managing multiple projects.
Grouphome Manager
CPES Behavioral Health Services
Ensured proper medication administration for all residents through close coordination with healthcare providers and careful record-keeping practices.
Developed trusting relationships with each resident through empathy-based interactions focusing on trust-building techniques.
Maintained adequate coverage for residents' needs without exceeding budget targets by coordinating schedules and team workflows.
Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
Assisted staff with maintaining residents' health by scheduling medical appointments and arranging transportation.
Oversaw home inventory of supplies and groceries by tracking use and placing new orders.
Mentored and coached staff to improve performance and interactions with residents.
Maintained compliance with state regulations, completing detailed documentation for licensing requirements and audits.
Ensured safety and well-being of residents, conducting regular home inspections and coordinating necessary maintenance.
Assisted residents with basic hygiene and healthcare needs.
Mentored new staff members, providing support and guidance in order to foster professional growth and development within their roles.
Offered learning opportunities to help residents develop important life skills.
Cultivated a positive living environment by organizing social events and outings designed to foster camaraderie among residents.
Scheduled physician and other appointments for residents, providing transportation to each visit.
Monitored direct care activities for optimal patient protections and infection control standards.
Communicated effectively with residents, staff and other stakeholders by listening, being respectful and promoting positive demeanor.
Provided ongoing support to families of residents through regular updates on progress made toward individual goals set forth in their care plans.
Helped individuals with moderate to severe developmental disabilities carry out daily living tasks by coordinating expert support.
Promoted residents' health and well-being by organizing diverse activities for physical, mental and social stimulation.
Established clear expectations for resident behavior by creating house rules that foster responsibility and respect towards others.
Enhanced residents'' quality of life by developing and implementing individualized care plans.
Created staff work schedules so each shift had appropriate number of employees for coverage.
Protected clients' monies and property by tracking spending and reconciling accounts.
Arranged for ongoing housekeeping to keep home areas clean, neat and properly sanitized.
Courier
Lyft
03.2019 - 01.2024
Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
Enhanced customer satisfaction through timely deliveries and professional communication with clients.
Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
Operated vehicle safely in highly congested areas with no traffic violations.
Developed strong relationships with clients through dependable service that ensured repeat business.
Followed company policies and procedures during shift.
Utilized GPS technology for precise navigation, minimizing delays and optimizing route planning.
Ensured the safety of packages by properly handling fragile items during transportation and storage.
Safely loaded items into delivery vehicle to minimize damage while in transit.
Drove safely at all times to avoid accidents and harm.
Kept vehicles clean and well-maintained, ensuring reliable performance for daily use.
Utilized GPS navigation systems to navigate faster routes.
Handled sensitive documents securely, maintaining confidentiality and protecting client information.
Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
Verified delivery details with clients upon arrival, confirming accuracy before completing transactions.
Contacted customers to confirm delivery details and locations.
Improved delivery efficiency by mapping optimal routes and prioritizing tasks based on urgency.
Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
Tracked packages using barcode scanners to maintain an updated record of shipment statuses.
Collaborated with teammates to streamline processes, resulting in increased productivity and faster delivery times.
Verified package information to check for accuracy and completeness.
Provided exceptional customer service by addressing inquiries professionally and resolving issues promptly.
Contributed to team success by actively participating in meetings about improving operational procedures.
Reduced fuel consumption by implementing efficient driving techniques and carefully planning routes.
Developed strong relationships with clients, leading to increased loyalty and repeat business.
Improved company reputation with consistent, reliable deliveries.
Handled sensitive packages with care, ensuring they arrived in perfect condition.
Provided exceptional service to customers, addressing concerns and ensuring satisfaction.
Education
GED - General Studies
Chicanos Por La Causa
Phoenix, AZ
05.1994
Skills
Friendly, positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Time management
Attention to detail
Flexible and adaptable
Dependable and responsible
Multitasking Abilities
Excellent communication
Critical thinking
Computer skills
Organizational skills
Calm under pressure
Active listening
Organization and time management
Decision-making
Problem resolution
Verbal communication
Timeline
Courier
Lyft
03.2019 - 01.2024
Warehouse
American Plastics Company
Grouphome Manager
CPES Behavioral Health Services
GED - General Studies
Chicanos Por La Causa
Similar Profiles
Malik RobinsonMalik Robinson
Material Handler at American Plastics CompanyMaterial Handler at American Plastics Company