Summary
Overview
Work History
Education
Skills
Timeline
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Sylvia Craig

Phoenix

Summary

Dynamic and adaptable professional with a proven track record at American Plastics Company, excelling in fast-paced environments. Known for exceptional communication and critical thinking skills, I effectively foster teamwork and enhance customer satisfaction. Committed to continuous improvement, I thrive under pressure while managing multiple priorities and ensuring timely, quality outcomes.

Overview

2024
2024
years of professional experience

Work History

Warehouse

American Plastics Company
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Grouphome Manager

CPES Behavioral Health Services
  • Ensured proper medication administration for all residents through close coordination with healthcare providers and careful record-keeping practices.
  • Developed trusting relationships with each resident through empathy-based interactions focusing on trust-building techniques.
  • Maintained adequate coverage for residents' needs without exceeding budget targets by coordinating schedules and team workflows.
  • Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
  • Assisted staff with maintaining residents' health by scheduling medical appointments and arranging transportation.
  • Oversaw home inventory of supplies and groceries by tracking use and placing new orders.
  • Mentored and coached staff to improve performance and interactions with residents.
  • Maintained compliance with state regulations, completing detailed documentation for licensing requirements and audits.
  • Ensured safety and well-being of residents, conducting regular home inspections and coordinating necessary maintenance.
  • Assisted residents with basic hygiene and healthcare needs.
  • Mentored new staff members, providing support and guidance in order to foster professional growth and development within their roles.
  • Offered learning opportunities to help residents develop important life skills.
  • Cultivated a positive living environment by organizing social events and outings designed to foster camaraderie among residents.
  • Scheduled physician and other appointments for residents, providing transportation to each visit.
  • Monitored direct care activities for optimal patient protections and infection control standards.
  • Communicated effectively with residents, staff and other stakeholders by listening, being respectful and promoting positive demeanor.
  • Provided ongoing support to families of residents through regular updates on progress made toward individual goals set forth in their care plans.
  • Helped individuals with moderate to severe developmental disabilities carry out daily living tasks by coordinating expert support.
  • Promoted residents' health and well-being by organizing diverse activities for physical, mental and social stimulation.
  • Established clear expectations for resident behavior by creating house rules that foster responsibility and respect towards others.
  • Enhanced residents'' quality of life by developing and implementing individualized care plans.
  • Created staff work schedules so each shift had appropriate number of employees for coverage.
  • Protected clients' monies and property by tracking spending and reconciling accounts.
  • Arranged for ongoing housekeeping to keep home areas clean, neat and properly sanitized.

Courier

Lyft
03.2019 - 01.2024
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
  • Enhanced customer satisfaction through timely deliveries and professional communication with clients.
  • Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Developed strong relationships with clients through dependable service that ensured repeat business.
  • Followed company policies and procedures during shift.
  • Utilized GPS technology for precise navigation, minimizing delays and optimizing route planning.
  • Ensured the safety of packages by properly handling fragile items during transportation and storage.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Drove safely at all times to avoid accidents and harm.
  • Kept vehicles clean and well-maintained, ensuring reliable performance for daily use.
  • Utilized GPS navigation systems to navigate faster routes.
  • Handled sensitive documents securely, maintaining confidentiality and protecting client information.
  • Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
  • Verified delivery details with clients upon arrival, confirming accuracy before completing transactions.
  • Contacted customers to confirm delivery details and locations.
  • Improved delivery efficiency by mapping optimal routes and prioritizing tasks based on urgency.
  • Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
  • Tracked packages using barcode scanners to maintain an updated record of shipment statuses.
  • Collaborated with teammates to streamline processes, resulting in increased productivity and faster delivery times.
  • Verified package information to check for accuracy and completeness.
  • Provided exceptional customer service by addressing inquiries professionally and resolving issues promptly.
  • Contributed to team success by actively participating in meetings about improving operational procedures.
  • Reduced fuel consumption by implementing efficient driving techniques and carefully planning routes.
  • Developed strong relationships with clients, leading to increased loyalty and repeat business.
  • Improved company reputation with consistent, reliable deliveries.
  • Handled sensitive packages with care, ensuring they arrived in perfect condition.
  • Provided exceptional service to customers, addressing concerns and ensuring satisfaction.

Education

GED - General Studies

Chicanos Por La Causa
Phoenix, AZ
05.1994

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking Abilities
  • Excellent communication
  • Critical thinking
  • Computer skills
  • Organizational skills
  • Calm under pressure
  • Active listening
  • Organization and time management
  • Decision-making
  • Problem resolution
  • Verbal communication

Timeline

Courier

Lyft
03.2019 - 01.2024

Warehouse

American Plastics Company

Grouphome Manager

CPES Behavioral Health Services

GED - General Studies

Chicanos Por La Causa
Sylvia Craig