SYLVIA CRIBB
Palm Springs,FL
Summary
Sales professional experienced in building relationships and retaining top accounts. Offers skills in customer service, knowledge of market trends and background in upselling. Looking to put knowledge and abilities to good use in sales position focused on market penetration.
Overview
18
18
years of professional experience
Work History
Patient Care Advocate
Amplifon Hearing Health Care
04.2023 - 12.2025
- Answer, resolve, track and document inbound and outbound telephone calls from members in timely and professional manner
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and Spanish-speaking customers
- Maintained confidentiality of patient data and condition to safeguard health information.
- Reached and exceeded weekly goals and monthly goals by 80-90%
- Assisted with mentoring of new hires
- Developed rapport to create safe and trusting environment for customers
- Educated patients on hearing health options, ensuring informed decision-making.
- Streamlined communication between patients and healthcare providers to improve response times.
- Mentored junior advocates, promoting best practices in patient interaction and support strategies.
- Demonstrated empathy toward diverse patient populations, building trust through compassionate interactions.
- Enhanced patient satisfaction by addressing concerns and providing clear communication on treatment plans.
- Coordinated referrals to specialists, facilitating seamless continuity of care for patients with complex needs.
Patient Support Team Coordinator
Sage Dental
11.2022 - 04.2023
- Answered incoming calls from potential patients to schedule their different dental appointments
- Reached and exceeded weekly goals and monthly goals
- Handled 50+ calls per day to address customer inquiries and concerns
- Sell our discount plan (SageCare+) to non-insured patients
- Offered current marketing promotions and education of different kinds of dental services for each specialist
- Collect insurance information and followed HIPPA guidelines
- Built strong relationships with customers through positive attitude and attentive response.
- Trained, motivated and guided on-boarding members.
- Worked with customer service to handle escalated customer issues.
Inside Sales Rep (Bilingual Rep)
Your Hearing Network
06.2021 - 05.2022
- Develop and implement strategies for sales team members to exceed sales goals
- Schedule appointments at participating providers throughout all 50 states
- Follow up with providers and patients to ensure sales and delivery of hearing aid is made in timely manner
- Explained insurance procedures in details to patients and hearing care providers to prevent insurance claims denials
- Answered customers' questions regarding products, prices, and availability
- Managed friendly and professional customer interactions
Customer Service (Bilingual Rep) HearUSA
WS Audiology
03.2014 - 06.2021
- Called potential patients to qualify and scheduled hearing screens at company own locations
- Work on different campaigns such as Open House events, Demo events, and Test events
- Reached and exceeded weekly goals and monthly goals
- Communicated with management when customer issues escalated and worked to find resolutions
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and Spanish-speaking customers
- Handled 50+ calls per day to address customer inquiries and concerns
Compliance Manager
Student Loan Relief Center
05.2013 - 01.2014
- Established pay scheduled for external customers
- Prepared and presented comprehensive reports to upper management and audit team, covering issues and recommendations
- Managed compliance efforts, reporting and audits
- Supervised and coached customer service personnel in student loan consolidation
- Developed and implemented compliance policies to ensure adherence to federal regulations.
- Trained staff on compliance protocols, enhancing understanding of regulatory requirements.
Customer Service (Bilingual Rep)
HearUSA
07.2011 - 05.2013
- Called potential patients to qualify and scheduled hearing screens at company own locations (English and Spanish)
- Scheduled appointments for network providers based of their medical insurance carriers
- Reached and exceeded weekly goals and monthly goals
- Performed and maintained weekly availability report for all company owned locations
- Maintained daily sales report for call center
- Carried out day-to-day duties accurately and efficiently
- Handled 50+ calls per day to address customer inquiries and concerns
Customer Service
Aerotek Staffing
04.2011 - 07.2011
- Called potential and established patients to qualify and scheduled hearing screens at company own locations (English and Spanish)
- Work on different campaigns such as Open House events, Demo events, and Test events
- Scheduled appointments for network providers based of their medical insurance carriers
- Reached and exceeded weekly goals and monthly goals
- Handled 50+ calls per day to address customer inquiries and concerns
Compliance Manager
Whitestar Financial Services
05.2008 - 03.2011
- Insure Clients knowledge of Debt Settlement Program
- Research different ways to market to potential prospects
- Performed negotiations with creditors on behalf of clients
- Created sale reports, Pay change Request, Cancellation Requests
- Supervised and coached compliance personnel
Education
No Degree - General Studies
Palm Beach Community College
Lake Worth, FLNo Degree - Business
Kaplan University
Davenport, IASkills
- Verbal and Written Communication
- Attention to Detail
- Overcoming Objections
- Customer Service and Assistance
- Salesforce CRM
- Cross-Selling and Upselling
- Five9
- Google Chrome
- Client Rapport-Building
- Converting Leads
- Constructive Feedback
- TCM
- Microsoft Office
- Dentrix
- Conduent/Meditrac
Timeline
Patient Care Advocate
Amplifon Hearing Health Care
04.2023 - 12.2025
Patient Support Team Coordinator
Sage Dental
11.2022 - 04.2023
Inside Sales Rep (Bilingual Rep)
Your Hearing Network
06.2021 - 05.2022
Customer Service (Bilingual Rep) HearUSA
WS Audiology
03.2014 - 06.2021
Compliance Manager
Student Loan Relief Center
05.2013 - 01.2014
Customer Service (Bilingual Rep)
HearUSA
07.2011 - 05.2013
Customer Service
Aerotek Staffing
04.2011 - 07.2011
Compliance Manager
Whitestar Financial Services
05.2008 - 03.2011
No Degree - General Studies
Palm Beach Community College
No Degree - Business
Kaplan University