Sylvia Daughdrill
Cleveland,TN
Summary
Proven achiever in customer service and sales, I excelled at Torrid Clothing Store by enhancing shopping experiences and consistently meeting sales goals. Skilled in cash register operation and relationship building, I boosted customer satisfaction and loyalty. My teamwork and problem-solving abilities supported both retail and administrative functions, driving positive outcomes and efficient operations.
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
14
14
years of professional experience
Work History
Retail Sales Associate
Torrid Clothing Store
10.2023 - 07.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Supported store leadership in implementing new merchandising strategies to improve product positioning.
- Greeted customers and provided outstanding customer service.
- Supported store management in planning and executing seasonal promotions and sales events.
Administrative Assistant
Gateway Church
11.2010 - 02.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Volunteered to help with special projects of varying degrees of complexity.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Education
High School Diploma -
Bradley Central High School
Cleveland, TNBachelor of Nursing - Registered Nurse
Jersey College
Teterboro, NJ05-2026
Skills
- Customer service
- Teamwork
- Problem-solving
- Time management
- Retail sales
- Reliability and punctuality
- Flexible schedule
- Relationship building
- Professional appearance
- Stocking and receiving
- Cash register operation
- Phone etiquette
Timeline
Retail Sales Associate
Torrid Clothing Store
10.2023 - 07.2024
Administrative Assistant
Gateway Church
11.2010 - 02.2022
High School Diploma -
Bradley Central High School
Bachelor of Nursing - Registered Nurse
Jersey College
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