Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sylvia Diaz

Temecula,CA

Summary

Dedicated caregiver with proven expertise in elderly care and basic housekeeping, demonstrated during tenure at Mike Tersolo. Excelled in providing compassionate patient care, enhancing quality of life, and improving client independence. Skilled in multitasking and organization, consistently achieving positive outcomes and high client satisfaction. Compassionate Caregiver possesses gentle touch and caring attitude centered on treating people with dignity and respect. Collaborative team player with strong clinical and interpersonal skills. Available 40 hours per week, weekends and evenings.

Overview

16
16
years of professional experience

Work History

Caregiver

Mike Tersolo
01.2022 - 04.2024
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.

Live-In Caregiver

Kathleen Fogarty
02.2020 - 01.2022
  • Maintained a clean, safe living environment for clients by performing housekeeping tasks such as laundry, cleaning, and organizing household items.
  • Enhanced nutritional intake of clients by preparing healthy meals according to dietary restrictions or preferences.
  • Promoted clients'' physical and mental health by engaging them in appropriate exercises and recreational activities.
  • Administered medications accurately and timely, ensuring proper dosages for optimum client health.
  • Established trust with clients and their families through effective communication, empathy, and professionalism.
  • Transported clients to medical appointments or social engagements as needed while prioritizing safety during travel.
  • Managed challenging behaviors or special needs effectively using patience, understanding, and behavioral interventions when necessary.
  • Implemented strategies for fall prevention in the home environment to minimize injury risk for elderly or disabled clients.
  • Enhanced clients'' quality of life by providing compassionate and attentive care.

Caregiver

Marites Ten
09.2017 - 01.2022
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.

Customer Service Representative

County of San Diego Health & Human Services Agency
05.2008 - 03.2017
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Education

Bachelor of Administrative Studies -

Southwestern College
Chula Vista, CA

High School Diploma -

INSTITUTO PROGRESO
TIJUANA MEXICO
06.1985

Skills

  • Respectful and Compassionate
  • Time Management
  • Elderly Care
  • Problem-Solving
  • Dependable and Responsible
  • Patient Care
  • Daily living assistance
  • Multitasking and Organization
  • Personal Hygiene Assistance
  • Basic Housekeeping

Languages

Spanish
Native or Bilingual

Timeline

Caregiver

Mike Tersolo
01.2022 - 04.2024

Live-In Caregiver

Kathleen Fogarty
02.2020 - 01.2022

Caregiver

Marites Ten
09.2017 - 01.2022

Customer Service Representative

County of San Diego Health & Human Services Agency
05.2008 - 03.2017

Bachelor of Administrative Studies -

Southwestern College

High School Diploma -

INSTITUTO PROGRESO

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Sylvia Diaz