Sylvia Dority
Hermon,NY
Summary
Dedicated and experienced ophthalmic professional with nearly a decade of service at Beach Eye Care, specializing in both clinical and administrative roles. Proven expertise as an ophthalmic scribe, technician, and contact lens technician, supporting a high volume practice with precision and care. Skilled in EMR documentation, diagnostic testing, comprehensive patient work-ups, and contact lens fittings including soft, RGP, and Synergeyes lenses. Known for accuracy, clinical efficiency, and strong communication with both patients and providers, contributing to exceptional continuity of care and streamlined workflow in a multidisciplinary ophthalmology and optometry setting.
Overview
10
10
years of professional experience
Work History
Ophthalmic Scribe
Beach Eye Care
12.2014 - 02.2024
- Continually expanded professional knowledge by attending relevant training sessions and staying current on industry advancements.
- Enhanced doctor-patient communication by serving as a liaison between ophthalmologists and patients.
- Maintained patient confidentiality through diligent adherence to HIPAA regulations while handling sensitive information.
- Facilitated timely treatment plans by promptly transcribing doctors'' orders for medication prescriptions and referrals.
- Ensured accuracy in billing processes, diligently verifying insurance coverage, and obtaining necessary authorizations for procedures.
- Demonstrated exceptional multitasking abilities by simultaneously handling patient care, documentation, and administrative tasks.
- Managed inventory levels effectively, ensuring that all necessary supplies were consistently available for optimal clinic operations.
- Maintained a high standard of professionalism, consistently exhibiting excellent organizational skills and attention to detail in all aspects of the role.
- Assisted in diagnosing eye conditions with precise recording of visual acuity measurements and diagnostic tests.
- Contributed to a positive patient experience, providing compassionate assistance during eye examinations and answering questions as needed.
- Expedited the pre-certification process by submitting accurate information to insurance companies for prompt approval of requested services.
- Served as a valuable resource for new staff members, providing training and mentorship in ophthalmic scribe duties and responsibilities.
- Provided exceptional administrative support to ophthalmologists, managing correspondence, phone calls, and other tasks as needed.
- Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Accompanied physicians through day in fast-paced, stressful environments.
Ophthalmic Technician
Beach Eye Care
12.2014 - 02.2024
- Collect and document the chief complaint, history of present illness (HPI), and any changes in systemic or ocular history
- Conduct a thorough review of systems (ROS)
- Update allergies, current medications, family history, and past ocular/surgical history
- Confirm and document the patient’s preferred pharmacy for e-prescriptions
- Measure and record visual acuity with and without corrective lenses
- Utilize the pinhole occluder for patients whose vision is worse than 20/40 to evaluate for refractive error vs underlying ocular pathology
- Testing and documenting vision with glare testing or Brightness Acuity Testing (BAT)
- Document vision with reading glasses and record any over-the-counter or prescribed near vision aids
- Accurately measure intraocular pressure using iCare tonometer or Tono-Pen
- Ensure proper calibration, sanitation, and technique to provide reliable results for glaucoma screening and management
- Used Lensometer to measure and record lens power and vision with existing prescription spectacles.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Conducting Optos Fundus imaging
- Perform Inflammadry testing to detect MMP-9 inflammatory markers in dry eye disease and performing Tear Lab to check osmolarity (salt concentration) of patients tears.
- Adenovirus testing when necessary
- Prepare the patient for further testing as ordered by the provider.
- Ensure EMR documentation is thorough and ready for provider review
- Communicate findings and clinical concerns to the optometrist or ophthalmologist
- Provide patient with education regarding procedures and testing when appropriate
- Provided exceptional customer service to all patients, addressing concerns promptly and compassionately.
- Trained new ophthalmic technicians on clinic protocols, fostering teamwork within the practice.
- Reduced wait times for patients by efficiently managing appointment schedules and coordinating with other staff members.
- Assessed visual acuity using various testing methods such as Snellen charts or autorefractors, contributing to accurate diagnoses.
- Educated patients on proper contact lens use and care to minimize complications like infections or corneal damage.
- Provided patients with detailed instructions for pre- and post-op care under physician supervision to promote healing and optimal recovery strategies.
- Identified issues during preliminary exam and addressed concerns with physician.
Contact Lens Technician
Beach Eye Care
04.2014 - 12.2014
- Enhanced customer satisfaction through timely and accurate order processing for contact lenses.
- Trained new employees on standard operating procedures within the clinic, fostering a supportive learning environment for continued professional growth.
- Provided personalized consultations to educate patients on proper contact lens care and maintenance practices.
- Entered prescription data into computer and initiated new contact lens orders.
- Optimized the patient experience by maintaining a clean, well-organized workspace and adhering to strict hygiene protocols.
- Assisted patients in finding the most suitable contact lens solutions based on their individual preferences and lifestyle needs.
- Supported optometrists in delivering thorough eye care by assisting with diagnostic tests and measurements for contact lens fitting.
- Worked closely with manufacturers'' representatives to stay informed about new product releases and advancements in contact lens technology.
- Streamlined inventory management by implementing an organized system for tracking contact lens supplies and reordering as needed.
- Maintained a high level of product knowledge, staying current with the latest advancements in contact lens technology.
- Increased repeat business by building strong relationships with clients, ensuring their needs were met during each visit.
- Improved patient comfort by providing customized contact lens fittings and adjustments.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
Education
Continental Academy
Miami Lakes, FLSkills
- HIPAA compliance awareness
- Accurate documentation of providers plan of care
- Diagnostic test interpretation
- Medical coding
- Eye anatomy knowledge and medical terminology
- Pre- and Post-operative Evaluations
- Sending letters to patients primary care physicians regarding presence or absence of diabetic retinopathy based on exam findings
- Communicating with managing physicians for patients on Plaquenil therapy regarding potential Plaquenil toxicity or clearance status
- Ensuring continuity of care by reviewing prior notes and test results for upcoming visits
- Comprehensive patient preliminary work up and testing
- Chart documentation
- Medical history documentation
- Knowledge of ocular diseases and their management, including but not limited to, glaucoma, macular degeneration, cataracts, keratoconus, diabetic retinopathy, and dry eye diseases
Timeline
Ophthalmic Scribe
Beach Eye Care
12.2014 - 02.2024
Ophthalmic Technician
Beach Eye Care
12.2014 - 02.2024
Contact Lens Technician
Beach Eye Care
04.2014 - 12.2014
Continental Academy
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