Sylvia Dorsey
Houston
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Results Call Center
10.2022 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Schedule bill payments, provided payment status and add and edit utility company's information.
Assistant
J Roberson Logistics
04.2018 - 11.2021
- Organized and maintained filing systems for documents and records.
- Maintained communication with drivers regarding routes, load information and delivery updates.
- Ensured all paperwork was completed accurately and in a timely manner.
- Processed invoices, bills of lading and other documents related to truck dispatching.
- Maintained vehicle logs, records of cargo or billing statements in accordance with regulations
- Documented services performed, operations information and dispatch details in system.
- Reviewed freight bills for accuracy prior to payment processing.
Education
High School Diploma -
M.B. Smiley High
05.2005
Skills
- Call Management
- Inbound and Outbound Calling
- Scheduling
- Data Entry
- Paperwork Processing
- Clerical Support
- Active Listening
- Courteous Demeanor
- Customer Service
- Problem resolution
Education and Training
other
Timeline
Customer Service Representative
Results Call Center
10.2022 - Current
Assistant
J Roberson Logistics
04.2018 - 11.2021
High School Diploma -
M.B. Smiley High
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