Sylvia Dushain
Fresno,Texas
Summary
Highly skilled Revenue Officer with background in managing revenue matters, ensuring compliance and conducting audits. Strengths include ability to interpret complex tax laws and regulations, resolve financial discrepancies, and provide sound fiscal advice. Track record in implementing successful strategies for revenue generation and collection efficiency improvement. Exceptional analytical skills used to identify potential areas of risk or non-compliance.
Overview
16
16
years of professional experience
Work History
Revenue Officer
Internal Revenue Service, IRS
Houston, TX
12.2024 - Current
- Handled the collection of delinquent taxes and other debts owed to the government.
- Interacted regularly with representatives from other government agencies.
- Developed strategies for collecting overdue taxes while minimizing costs associated with collection efforts.
- Examined accounting systems and records to determine theappropriateness of methods and controls.
Live Messenging Associate
Regions Bank
Remote
08.2023 - 11.2024
- Ensured compliance with bank regulations at all times while on the job.
- Analyzed trends in customer service data in order to identify areas of improvement.
- Developed strategies to improve customer satisfaction ratings through process improvements.
- Provided customer service support to clients via phone, email, and chat.
Dessert Maker
Desirable Sweets and Treats
New York, NY
08.2009 - Current
- Developed new recipes for desserts to meet customer needs.
- Stored prepared desserts properly, following food safety guidelines.
- Collaborated with colleagues on ideas for creating new flavors or presentations for desserts.
- Supervised a team of employees during the preparation and baking process.
Fraud Analyst
Regions Bank
Remote
07.2022 - 11.2024
- Investigated cases of suspected fraudulent activities, including tracing money trails and analyzing documents.
- Provided expert advice on fraud-related issues to internal stakeholders, enhancing the organization's fraud prevention efforts.
- Responded quickly to customer inquiries about possible fraudulent activity on their accounts.
- Evaluated internal control systems to ensure compliance with applicable laws and regulations related to fraud prevention.
Customer Service Representative
Regions Bank
Remote
09.2021 - 07.2022
- Surpassed sales goals through the implementation of successful marketing strategies.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Mentored junior team members and managed employee relationships.
Teacher
New York City Department
Bronx, New York
04.2018 - 06.2020
- Participated in professional development workshops related to teaching methods or curriculum changes.
- Conquered the challenges of working with a highly diverse student population to attain exceptional student achievement.
- Met with administrators and department team members to work on curriculum planning and assessment methods.
- Developed and implemented lesson plans based on curriculum objectives.
Education
MASTERS DEGREE -
Grand Canyon University
05.2020
BACHELORS DEGREE -
College of New Rochelle
05.2015
ASSOCIATES DEGREE -
Touro College
05.2012
Skills
- Certified trust and fiduciary advisor (CTFA)
- Analytical thinking
- Revenue forecasting
- Problem solving
- Accounting systems
- Regulatory compliance
- Fraud investigation
- Data analysis
Personal Information
Title: Analyst
Timeline
Revenue Officer
Internal Revenue Service, IRS
12.2024 - Current
Live Messenging Associate
Regions Bank
08.2023 - 11.2024
Fraud Analyst
Regions Bank
07.2022 - 11.2024
Customer Service Representative
Regions Bank
09.2021 - 07.2022
Teacher
New York City Department
04.2018 - 06.2020
Dessert Maker
Desirable Sweets and Treats
08.2009 - Current
MASTERS DEGREE -
Grand Canyon University
BACHELORS DEGREE -
College of New Rochelle
ASSOCIATES DEGREE -
Touro College
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