Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Sylvia Edwards

Webb City,MO

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

19
19
years of professional experience

Work History

Customer Service Representative

Mercy
08.2003 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Provided information regarding charge accounts and loyalty programs.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Answered average of [Number] calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.

Education

High School Diploma -

Jasper High School
Jasper, MO
05.1981

Skills

  • Interpretation and Translation Services
  • Courteous with Strong Service Mindset
  • Call Documentation
  • Customer Data Confidentiality
  • Upbeat and Positive Personality
  • Calm and Professional Under Pressure
  • Issue and Complaint Resolution
  • Customer Inquiry Response

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

Mercy
08.2003 - Current

High School Diploma -

Jasper High School
Sylvia Edwards