SYLVIA EDWARDS
Ocala,FL
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Arise
02.2008 - 02.2017
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Promoted available products and services to customers during service, account management and order calls.
- Used approved scripts to de-escalate angry customers during telephone interactions.
Office Manager
H&r Block Tax Svc
11.2007 - 04.2011
- Supervised staff members, organized schedules and delegated tasks.
- Reviewed completed work to verify consistency, quality, and conformance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Managed office budget to handle inventory, postage and vendor services.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Resolved customer inquiries and complaints requiring management-level escalation.
Education
Some College (No Degree) - Nursing Administration
Atlantic Cape Community College
Mays Landing, NJSome College (No Degree) - Accounting And Finance
Camden County College
Blackwood, NJSkills
- Being able to solve problems and exceed customer expectations
- Being clear and responsive to customer questions
- Making customers feel special by addressing their needs
- Providing quick and effective solutions
- Account updating
- Data collection
- Adaptive team player
- Positive and professional
- Opening and closing accounts
Timeline
Customer Service Representative
Arise
02.2008 - 02.2017
Office Manager
H&r Block Tax Svc
11.2007 - 04.2011
Some College (No Degree) - Nursing Administration
Atlantic Cape Community College
Some College (No Degree) - Accounting And Finance
Camden County College
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