Sylvia Elizardo
Bandera,Texas
Summary
Highly skilled dental Assistant with 20 years of experience, Demonstrates exceptional multitasking abilities and commitment to providing top-quality patient care.
Experienced Customer Service Representative with 1 years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls.
Bilingual in Spanish/English (read/write).
Overview
25
25
years of professional experience
1
1
Certification
Work History
Dental Assistant
Professional in Dentistry
10.2021 - 05.2024
- Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay, and areas needing treatment.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Supported dentists during procedures, assisting dental fillings, permanent, and temporary crowns and sealants.
- Facilitated effective communication between dentists and non-English speaking patients using bilingual skills when needed.
- Utilized advanced dental equipment proficiently, including intraoral cameras and digital radiography tools, to support comprehensive patient assessments.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Scheduled and confirmed patient appointments.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
Dental Assistant
Smiles of Arlington
06.2015 - 09.2021
- Company Overview: (Dr.Angelie Zamora)(817)277-1971
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Managed front desk duties, including greeting patients, handling phone calls, and maintaining communication between staff members.
- Provided post-operative instructions to patients following various treatments such as extractions or root canals.
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
Bilingual CSR
CentroMed
09.2013 - 10.2014
- Streamlined communication for non-English speaking customers, offering seamless assistance and support.
- Maintained thorough knowledge of company policies, procedures, and offerings to confidently address questions from diverse clientele in both languages.
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries in both English and Spanish.
- Balanced multiple priorities within a fast-paced environment, consistently meeting deadlines and delivering superior customer service.
Dental Assistant
Centro Med
09.2013 - 10.2014
- Company Overview: (210)334-3780
- (210)334-3780
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Educated patients on postoperative care and best practices for protecting dental work and boosting healing process.
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay, and areas needing treatment.
- Supported dentists during procedures, assisting dental fillings, permanent, and temporary crowns and sealants.
- Staged tray for procedures by arranging dental instruments and equipment.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Typed patient data into computer system using [Software] while following privacy laws and maintaining high-level accuracy.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Maintained a positive attitude under pressure while multitasking in a fast-paced clinical setting, leading to a more pleasant experience for both staff and patients alike.
- Streamlined dental office operations with efficient inventory management and ordering of supplies.
- Assisted dentists in performing complex procedures, resulting in successful treatment outcomes for patients.
- Provided exceptional customer service, addressing patient concerns and answering questions professionally and empathetically.
- Enhanced dentist efficiency by preparing examination rooms and sterilizing instruments before appointments.
- Collaborated with dental team members to deliver comprehensive care for all patients.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Managed front desk duties, including greeting patients, handling phone calls, and maintaining communication between staff members.
- Ensured compliance with infection control protocols, contributing to a safe and clean work environment.
- Reduced patient wait times by maintaining organized patient records and scheduling appointments effectively.
- Updated patient records regularly after each appointment or procedure to ensure accurate documentation.
- Developed relationships with patients by actively listening to their concerns and creating tailored treatment plans accordingly.
- Provided post-operative instructions to patients following various treatments such as extractions or root canals.
Dental Assistant
Dr. Edgan Elizondo
03.2009 - 09.2013
- Company Overview: (830) 799-2727
- (830) 799-2727
- Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay, and areas needing treatment.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Supported dentists during procedures, assisting dental fillings, permanent, and temporary crowns and sealants.
- Managed patient emergencies calmly and efficiently, coordinating with dental team members to provide appropriate care.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
Dental Assistant
Implants & Periodontal Specialist
08.2005 - 02.2009
- Company Overview: (210)341-1489
- (210)341-1489
- Assisted dentists during procedures, ensuring a seamless workflow and enhanced patient experience.
- Facilitated smooth communication between patients and dentists, acting as a reliable liaison throughout treatment processes.
- Prepared and sterilized instruments and materials for use by dentists.
- Prepared patient X-rays and images for review by dentist.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
Dental Assistant
TranDental PC
02.1999 - 07.2005
- Company Overview: (210)674-3700
- (210)674-3700
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Supported dentists during the administration of local anesthesia, ensuring patient comfort throughout the process.
- Improved patient satisfaction by providing high-quality chairside assistance during dental procedures.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
Education
Associate of Applied Science Degree - Medical Assistant
Career Point College
San Antonio, Texas12.2009
Associate of Science - Business Management
University of Phoenix
San Antonio, Texas01.2009
Associate of Science - business management
Palo Alto College
San Antonio, Texas12.2007
Skills
- CALL CENTER
- CUSTOMER SERVICE
- STERILIZATION AND INFECTION CONTROL
- DENTAL PROCEDURE ASSISTANCE
- PATIENT EDUCATION AND COMMUNICATION
- INVENTORY MANAGEMENT
- SCHEDULING AND TIME MANAGEMENT
- TEAM TRAINING AND MENTORSHIP
- DENTAL DIAGNOSTIC X-RAYS
- EMERGENCY MANAGEMENT
- SCANNER
- ITERO
- FOTONA
- OVO 3D ISC
- CARESTREAM 3600
- PATIENT MEDICAL AND DENTAL HISTORY TRACKING
- COMPLIANCE WITH OSHA REGULATIONS
- DENTAL EQUIPMENT MAINTENANCE
- ORAL CARE INSTRUCTION
- POSTOPERATIVE CARE MANAGEMENT
- INTERPERSONAL SKILLS
- BILINGUAL IN SPANISH/ENGLISH
- DENTRIX 80
- DENTICON
- OPEN DENTAL
Certification
- CPR, AED, First Aid
- CE Courses
- Radiograph
- Registered Dental Assistant
- Coronal Polishing
Timeline
Dental Assistant
Professional in Dentistry
10.2021 - 05.2024
Dental Assistant
Smiles of Arlington
06.2015 - 09.2021
Bilingual CSR
CentroMed
09.2013 - 10.2014
Dental Assistant
Centro Med
09.2013 - 10.2014
Dental Assistant
Dr. Edgan Elizondo
03.2009 - 09.2013
Dental Assistant
Implants & Periodontal Specialist
08.2005 - 02.2009
Dental Assistant
TranDental PC
02.1999 - 07.2005
Associate of Applied Science Degree - Medical Assistant
Career Point College
Associate of Science - Business Management
University of Phoenix
Associate of Science - business management
Palo Alto College
- CPR, AED, First Aid
- CE Courses
- Radiograph
- Registered Dental Assistant
- Coronal Polishing
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