Sylvia Emeya
613 Kelsie Cir,TX
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player,multitasking abilities.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Fleet Service Clerk
Envoy Air Inc.
Irving, TX
12.2015 - 11.2024
- Provided customer service to passengers, including baggage handling, ticketing, and reservations.
- Loaded luggage into appropriate compartments within airplane cabins.
Property Claims Adjuster
One Call Claims
Irving, TX
09.2021 - 02.2022
- Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
- Carefully reviewed claim information to verify accuracy and avert fraudulent claims.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Followed up with insured individuals regarding premium and deductibles payments.
- Conducted thorough property investigations to identify and classify damages for customer claims.
- Prepared comprehensive reports to negotiate purchase price and repair of properties.
- Developed and maintained working relationships with independent adjusters and contractors to assist in prompt claims handling.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Examined claims forms and other records to determine insurance coverage.
Customer Service Representative
AT&T
Dallas, TX
05.2000 - 08.2021
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Effective liaison between customers and internal departments.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
Education
High School Diploma -
Duncanville High School
Duncanville, TX05.1985
Skills
- Sales expertise
- Complaint resolution
- Report preparation
- Order Fulfillment
- Inbound and Outbound Calling
- Creative problem solving
- Professional telephone demeanor
- Technical Support
Certification
- Licensed Insurance Adjuster License
Timeline
Property Claims Adjuster
One Call Claims
09.2021 - 02.2022
Fleet Service Clerk
Envoy Air Inc.
12.2015 - 11.2024
Customer Service Representative
AT&T
05.2000 - 08.2021
High School Diploma -
Duncanville High School
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