Sylvia Endsley
Rockwell,NC
Summary
Dynamic professional with a proven track record at Wells Fargo, excelling in cash handling and exceptional customer service. Adept at data entry and file organization, I thrive under pressure while fostering strong client relationships. My adaptability and attention to detail have consistently contributed to enhanced customer satisfaction and operational efficiency.
Overview
16
16
years of professional experience
Work History
Clerical Filing
Wallace and Graham
Salisbury , NC
05.2022 - Current
- Copied, sorted and filed records
- Organized and filed documents, both physically and electronically.
- Inputted data into spreadsheet programs
- Completed day-to-day duties accurately and efficiently.
Cashier
CVS Pharmacy
Salisbury, NC
12.2019 - 11.2020
- Issued receipts, refunds, credits or change due to customers.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Answered customer questions and provided store information.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Welcomed customers, offering assistance to help find store items.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Discounted purchases by scanning and redeeming coupons.
- Used suggestive selling techniques to promote add-on sales.
- Adhered to social distancing protocols and wore mask or face shield.
- Built and maintained productive relationships with employees.
- Resolved customer complaints professionally in accordance with company policy.
Teller
Wells Fargo
Salisbury, NC
08.2009 - 10.2010
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Provided exceptional customer service while accurately processing routine transactions.
- Received and counted daily inventories of cash, drafts and checks.
- Balanced cash drawers on a daily basis.
- Opened new checking, savings and lines of credit for customer accounts.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Answered customer inquiries regarding bank products and services.
- Cross-sold additional bank products when applicable to meet customer needs.
- Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
Skills
- Data entry
- File organization
- Attention to detail
- Calm under pressure
- Organizational skills
- Flexible and adaptable
- Sales transactions
- Sales and Cross-selling
- Cash handling
- Adaptability
- Approachable
- Patience and empathy
- Cash handling and management
- Strong sense of banking ethics
- Exceptional customer service
References
References available upon request.
Timeline
Clerical Filing
Wallace and Graham
05.2022 - Current
Cashier
CVS Pharmacy
12.2019 - 11.2020
Teller
Wells Fargo
08.2009 - 10.2010
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