Sylvia Esquivel

9-1-1 Telecommunicators help determine the appropriate personnel required at the scene of emergency and non-emergency situations by performing the following duties:

• Answers 9-1-1 emergency telephone calls from citizens or agencies for Police, Fire and Emergency Medical Services in a timely manner.
• Determines the nature and priority of the emergency and assists callers in a professional and efficient manner.
• Multi-tasks between and operates various electronic telephone equipment, i.e., Vesta 9-1-1 and Cisco Telephone Systems. Uses equipment to receive and transfer incoming calls, to replay calls for clarification and to process hearing impaired calls using a TDD device.
• Enters essential call and location information into Window's Operating System and various applications of the Vesta 9-1-1 System to view and retrieve information efficiently.
• Physically locates 9-1-1 telephone calls and identifies vehicles' locations using the geographic display (MapStar).
• Refers calls to City departments other than Police and Fire and outside governmental, social or community agencies.
• Remains calm, composed, undistracted and in full control of cognitive abilities while functioning appropriately in stressful situations.
• Maintains rational cognitive/decision-making ability and emotional self-control in situations or interactions that are personally offensive (cases of child abuse, child molestation, sexual assault, extreme trauma or death, etc.) or which involve considerable stress or hostility.

Lead the success of the branch and team by setting the bar high for performance. Coached, developed, and lead the team to reach company objectives and metrics in a fast-paced, dynamic, and high-energy environment.

· Oversee, coach, and develop all store Team Members in order to build new business and maintain store profitability. This includes training Team Members on systems, policies, compliance, account management, recovery, and daily performance reports.

· Manage overall store performance by meeting or exceeding Company performance standards, including Key Performance Indicators (KPIs). Track, analyze, and train Team Members on various performance reports.

· Lead your team to reach or exceed sales goals by selling loan or pawn products to consumers, identifying local marketing strategies, leveraging business-to-business partnership opportunities, obtaining referrals, and hosting and participating in community events.

· Supervise and maintain office security and conduct proper opening and closing procedures, including management of vault, cash drawer, and bank deposits.

· Ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.

· Maintained a visually pleasing and professional atmosphere that aligns with the values and mission of the Company. This includes overseeing store planogram and ensuring seasonal and/or promotional marketing material are displayed properly.

District Managers are responsible for providing leadership to ensure their assigned stores deliver outstanding customer service, meet all operating objectives, sales, and financial goals, and follow company policies and procedures. The District Manager is also responsible for ensuring store employees are properly motivated and trained and that qualified replacements are developed and ready to fill positions opened through expansion and turnover.

• Maintaining exemplary customer service within the district and community
• Developing and executing plans to improve store and area performance as needed
• Recruiting, developing, and motivating Store Managers who exceed internal and external customer expectations
• Ensuring the company's cash security policies and procedures are followed
• Creating special business relationships with our customers so they will choose to do business with us rather than our competitors
• Establishing a strong customer service/selling culture
• Analyzing P&L results and trends to increase and maximize sales
• Developing strategies to increase market share and store revenues
• Controlling labor hours, cash, store audits, and shrinkage
• Performing complete and thorough district reviews of each store on a consistent and frequent basis to determine that the stores are operating in accordance with all company policies and procedures, including but not limited to cash security and compliance policies and procedures

Store Managers are responsible for providing leadership to ensure the store delivers outstanding customer service, meets all operating objectives, sales, and financial goals, and follows company policies and procedures. The Store Manager is also responsible for ensuring store employees are properly motivated and trained and that qualified replacements are developed and ready to fill open positions.

• Maintaining exemplary customer service within the store and establishing special business relationships with our customers so they will choose to do business with us rather than our competitors
• Implementing strategies to help meet store goals and objectives
• Recruiting, developing, and motivating store employees who exceed internal and external customer expectations
• Ensuring compliance with federal, state, and local regulations
• Establishing a strong customer service/selling culture to maximize sales
• Supervising CSR activities, including but not limited to transaction processing, maintenance of cash drawers, and cash handling procedures
• Coaching and developing assistant managers and shift supervisors in accordance with career development plans set by District Manager
• Marketing within your community to increase market share and store revenues
• Resolving customer complaints to increase customer satisfaction
• Controlling labor hours, cash, store audits, and shrinkage
• Help maintain a neat and clean store environment for our customers and employees