Sylvia Flores
Green Bay,WI
Summary
Dynamic and results-oriented professional with extensive experience in healthcare and administrative roles, notably at Aurora BayCare Medical Center. Demonstrated expertise in customer engagement and organizational skills, enhancing operational efficiency and patient care. Proven track record in improving customer satisfaction ratings through effective communication and problem-solving abilities.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Aurora BayCare Medical Center
Green Bay, WI
07.2023 - Current
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Reported changes in patient condition to registered nurse or physician.
- Took temperature readings orally or rectally as instructed by the RN or MD.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Answered call lights promptly and responded to patient needs accordingly.
Administrative Assistant
Thrivent Financial
Green Bay, WI
08.2022 - 08.2023
- Facilitated communication between different departments within the organization.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Directed customer inquiries to appropriate department personnel.
- Updated contact lists regularly when changes occur in employee status or contact information.
Membership Services Representative
Salvation Army Kroc Community Center
Green Bay, WI
04.2014 - 10.2022
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Maintained accurate records of member accounts, including payments and renewals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Monitored renewal dates for existing memberships and coordinated follow-up activities as needed.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Collected deposits or payments and arranged for billing.
- Verified eligibility for membership programs and provided information on benefits.
- Conducted outreach campaigns through email or phone calls to solicit new memberships.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Education
High School Diploma -
Elgin High School
Elgin, IL06-2018
Skills
- Strong Time Management Skills
- Customer Engagement Strategies
- Maintaining privacy
- Organizational Skills
Languages
Spanish
Native/ Bilingual
Certification
- Certified Nursing Assistant
Affiliations
- Gardening
- Volunteering at my local church
Timeline
Certified Nursing Assistant
Aurora BayCare Medical Center
07.2023 - Current
Administrative Assistant
Thrivent Financial
08.2022 - 08.2023
Membership Services Representative
Salvation Army Kroc Community Center
04.2014 - 10.2022
High School Diploma -
Elgin High School
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