Sylvia Gant
Humble,TX
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Boston Scientific
11.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Medical Assistant
Private Care
04.2018 - 04.2020
- Monitored medication
- Dressed the patient
- Helped patient bathing
- Night monitoring
Home Health Aide
Touch of Class
01.2017 - 03.2018
- Assisted client with daily needs
- Getting client to and from doctor appointments
- Dressing client daily
- Cooking, cleaning, and shopping for client
MA/Caregiver
Great Life Home Care, LLC - Humble, TX
09.2016 - 12.2016
- Transferred patients from wheelchair to bed/couch
- Dressing patients daily
- Bathing patients
- Distributing medication to patients
- Vitals
Assistant/Back Office Manager/Medical Assistant
Doctor's Weight Control - The Woodlands, TX
11.2008 - 09.2010
- Hired, trained, and coached new employees
- Managed staff of 25 employees, assisted with evaluations, reviews, and promotions
- Assisted the physician with various duties, drawing blood, and performing EKGs
- Provided assistance with front office duties such as answering telephones, making appointments, and collecting office visit payments
Unit Secretary
Tomball Hospital - Tomball, TX
12.2007 - 11.2008
- Entered all patient demographics and physician orders accurately
- Assisting with patient care, preparing charts, admitting patients, and discharge orders
- Faxing of patient information to pharmacies, and labs
Health Technician
Impact Health - Houston, TX
01.2000 - 06.2006
- Educated patients on health and the importance of getting blood work checked
- Administered glucose and cholesterol finger sticks
- Provided patients with the correct physician referral information
Education
High School Diploma -
Mercedes High School
Mercedes, TXMedical Assistant Diploma - undefined
National Institute of Texas
Skills
- Bilingual
- Phlebotomy
- Microsoft Office
- Medics
- MediSoft
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Complaint resolution
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Call center operations
- Call management
- Team development
- Data collection
- De-escalation techniques
- Customer education
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Certification
- Microblading
- Licensed Esthetician
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
Boston Scientific
11.2022 - Current
Medical Assistant
Private Care
04.2018 - 04.2020
Home Health Aide
Touch of Class
01.2017 - 03.2018
MA/Caregiver
Great Life Home Care, LLC - Humble, TX
09.2016 - 12.2016
Assistant/Back Office Manager/Medical Assistant
Doctor's Weight Control - The Woodlands, TX
11.2008 - 09.2010
Unit Secretary
Tomball Hospital - Tomball, TX
12.2007 - 11.2008
Health Technician
Impact Health - Houston, TX
01.2000 - 06.2006
Medical Assistant Diploma - undefined
National Institute of Texas
High School Diploma -
Mercedes High School
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