Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Sylvia. N. Garcia

Clinical Certified Medical Assistant/Customer service
Dade City,FL

Summary

Retired dedicated experienced quick thinking Medical Assistant and Customer Service rep with over 22 years of hands on Experience. A Communicative customer service, professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with EMR systems paired with outstanding active listening and multitasking abilities. Now that I am retired from my job I would like to have an opportunity to continue making a contribution and difference in people's lives in which ever position that fits my qualifications.

Overview

22
22
years of professional experience

Work History

Medical Assistant/Customer Service

Womens Care Florida
Brandon, Florida
01.2010 - 01.2022
  • Worked directly with Physicians, APRN'S and Patients practicing good customer services
  • Answer Telephones calls and return calls in a professional and timely manner
  • Selected to train new hires, helping them improve their listening and communication skills
  • Receive at least 90% of customer satisfaction and was awarded employee of the month
  • Secured patient information and maintain Patient confidence by completing and safeguarding all information that was retained from patients
  • Listen to customer or patient's questions and concerns and provide answers or responses.
  • Greeted customers in a friendly manner and assisted with their inquiries.

Medical Assistant

Lutheran Medical Center
Brooklyn, New York
01.2000 - 01.2010
  • Worked directly with Physicians ensuring patient confidentially and following HIPPA regulations
  • Document Customer information correctly in the ECW system
  • Attended Customer Service training.

Education

Medical Assistant Certification -

Med Link Medical and Externship University

Skills

  • Excellent Customer service
  • Identify customer and patient's needs
  • Inbound and outbound call handling
  • OSHA and HIPPA training
  • HIPAA Compliance
  • Data Entry
  • Compassionate
  • Quick Problem Solver
  • Multitasking between patient and answering voicemails

Accomplishments

  • Developed relationships with new clients and typically
  • Consistently maintained high customer satisfaction ratings.s

Timeline

Medical Assistant/Customer Service

Womens Care Florida
01.2010 - 01.2022

Medical Assistant

Lutheran Medical Center
01.2000 - 01.2010

Medical Assistant Certification -

Med Link Medical and Externship University

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Sylvia. N. GarciaClinical Certified Medical Assistant/Customer service