Sylvia Garza
Human Resource Professional
Stickney,IL
Summary
Accomplished Human Resource professional with over 15 years of experience, seeking to leverage expertise in a progressive organization that fosters personal and professional development. Very committed to applying skills and knowledge to contribute to the team's success while furthering a career growth.
Overview
19
19
years of professional experience
1
1
Certification
1
1
Language
Work History
Human Resource Operations Manager
Quality Pressure Washing
Alsip, Illinois
06.2024 - Current
- Oversee the daily activities of the HR operations department
- Managed the personnel function within the company
- Maintain W/C files, OSHA Log, Accident Log, Light Duty Log and report injuries to the Workman’s compensation insurer
- Managed personnel records, ensured compliance with laws and regulations concerning personnel interviewing
- Ensure the organization is aligned with labor laws when tasked with things such as hiring, workplace rules, and employee treatment
- Process payroll ensure accurate time and attendance reports (ADP)
- Onboarding in multiple employee software including Sling and ADP (including managing the communication of employee benefits packages
- Ensure D.O.T compliance by communicating any and all driver hires and terminations
- Ensuring compliance with all pre-employment checks
- Ensuring employee records are maintained accurately in line with data privacy regulations
- Implementing new company policies
- Developing an innovative and impactful operations function
- Designing, monitoring, and improving HR processes, policies, and technologies
- Acting as a first point of contact for all employees in the business
- Supporting managers with light people challenges before they are escalated to the HR manager
- Managing communications across the organization
- Management of all internal HR systems (including HRIS)
- Acting as a role model for HR team members, coaching and developing where appropriate
- Occasionally supporting the Senior Leadership Team
Human Resource Generalist
37th Street Bakery
Chicago, Illinois
11.2022 - 02.2024
- Maintain organization, legibility, and accurate documentation for all HR files/systems/items
- Observes safety and security procedures, i.e
- GMP’s, MSDS, PPE, LOTO, Emergency Evacuations, Building Security; Reports potentially unsafe conditions and/or injuries: near miss/incidents/accidents; Uses equipment and materials properly
- Received injury report, investigated, ensure the documents are correctly completed
- Gather documents for RCA (Root Cause Analysis) meeting
- Follow up with supervisor on light duty work and progress
- Review doctor note documentation and 'Attendance Hotline' (receive update, follow up with employee, complete sick/personal/vacation day forms, file in HIPPA binder, and update departments
- Safety-Attend Safety Committee Meetings, Take minutes, document open items and safety concerns
- Send reminders to supervisors of open items pending completion before the next meeting
- Analyze a resolution for concerns before the next meeting
- Maintain W/C files, OSHA Log, Accident Log and Light Duty Log and report injuries to Workman’s compensation insurer
- Coordinate root cause analysis meetings with Safety, Manager for accidents to include injured employee and their supervisor
- Prepare weekly and monthly reporting to management
- Follow up with employee, guide through the process, document missing appointments and any changes of status
- Update OSHA log, prepare monthly graphs and report to management
- Notify the departments of the light duty status
- Hold weekly injury reviews current and long-term cases with Safety Manger
- Follow up with workmen’s comp adjuster on plan of actions/resolution
- Send certified letters to attorneys and employees
- Review loss runs with broker
- Conduct training as needed
- Coach employees and supervisors on performance, policies, and procedures
- Revise and Approve Invoice (occupational medical provider)
Workers' Compensation Claims Adjuster
Ford Motor Company /Advantage Technical
Chicago, Illinois
02.2022 - 11.2022
- Administration and Management of Indemnity& Managed Medical and Legal claims from first report of injury through claim closure (Includes compliance with Guidelines and Standards and any other associated corporate policies and procedures)
- Perform critical plant Claims technical tasks (i.e
- Initial critical investigations (including 3pt contact), contact with plant medical, safety/ergonomic, plant supervision)
- Develops R-T-W plan of action with key stakeholders for WC and related absences
- Participates in plant job reviews with plant physician and other stakeholders
- Liaison between key plant personnel/and Workers’ Compensation Organizations throughout Ford Motor Company Case Management process
- Leads Case Management meetings and provides input/guidance on RTW
- Communicates issues, opportunities, and concerns to Division Claims Supervisor
- Update plant personnel on WC jurisdictional changes
- Coordinate and direct efforts of outside Medical Case Managers and Vocational Rehabilitation Specialist deliver best possible outcome
- Assist with identification and documentation of potential modified duty jobs, as appropriate
- Assist in management of all financial elements of claim files to reduce or maintain costs (i.e
- Medical costs, duration)
- Provide ongoing communication with key stakeholders
- Monitor and assist restricted employees in returning to full duty at same or different job
- Manage all activities according to personal metrics
HR / Safety Coordinator
Best Solutions Trucking
Countryside, Illinois
08.2021 - 09.2021
- Company Overview: (Temporary Assignment)
- Manage driver recruiting, interviewing, and hiring
- Implement recruitment strategies to achieve required staffing levels
- Maintain accurate and timely driver qualifications records
- Responsible for employee relations and employment law
- Workplace investigations
- Develop and manage policies and procedures
- Provide assistance and support to employees
- Maintained safety protocols and orientations for all new employees/drivers
- Thoroughly reviewed driver history and background prior to hire
- (Temporary Assignment)
HR / Safety Coordinator
Trimaco
05.2021 - 06.2021
- Company Overview: (Temporary Assignment)
- Manage recruiting, interviewing, and hiring
- Implement recruitment strategies to achieve required staffing levels
- Maintain accurate and timely driver qualifications records
- Responsible for employee relations and employment law
- Workplace investigations
- Administrative assistant to the plant manager
- Maintain all safety and training documents
- Data entry
- Maintain office safety procedural books & binders
- Ensure workplace is following OSHA standard rules & regulations
- Perform monthly building inspections
- (Temporary Assignment)
On-Site Office Manager/HR Coordinator
Accurate Personnel Services
07.2020 - 12.2020
- Effectively communicated with a wide range of professionals
- Serviced clients to maximize temporary usage
- Foresaw client’s needs to ensure prepared candidate pool
- Responsible for the recruiting, interviewing, and placing personnel according to client needs
- Performed client visits when needed
- Processed payroll for over 200 employees in a timely manner
- Walked the floors to ensure safety of the working areas to prevent employee injuries
- Supervised Accurate employees to control employee turnover
Risk Office Manager/Workers Compensation
Atlas Employment Services
05.2013 - 07.2020
- Managed the Worker's Compensation claim review process to minimize worker’s compensation costs, attorney's fees and related expenses with approval of claims
- Updated appropriate parties as needed, providing new medical facts as they become available, and analyzing their impact upon the exposure analysis and/or return to work process
- Provided efficient, prompt, courteous service and communication to internal business partners and external customers about resolution of coverage, compensability, reserves and other claim service issues
- Coordinated, directed and supported medical management strategies, including employee health screening and surveillance programs, and disability management programs to assure the health and safety of workers
- Directed contact with medical providers to set up appointments, following up for appointment results and contacting locations to return employees to work
- Represented the company as a technical resource; attending legal proceedings as needed, acting within established professional guidelines
- Facilitated the highest level of mandatory medical monitoring and/or treatment of injured employees as required and directed by circumstances, physicians, and professional standards
- Maintained responsibility for confidentiality of medical records through a comprehensive system of documentation, record keeping, reporting services provided in conformance to both regulatory medical legal requirements and internal policies; maintain these records in the computerized data base
- Continued professional growth by obtaining continuing education credits through participation in seminars and conferences
- Maintained accurate records of all payments by entering in data base, Schedule payments, prepare disbursements, obtain authorization of payment, prepare and mail invoices; identify delinquent accounts and ensure payments
Branch Office Manager
MVP Workforce LLC
03.2008 - 05.2013
- Oversee all branch operations
- Managed and operated the payroll process of over 500 temporary employees and ensured it is completed efficiently and in a timely manner, along with reporting our internal payroll
- Communicated and completed all injury reports to our safety department, as well as updated all on the employee status
- Investigated workplace mishaps and took prompt corrective action necessary to ensure the safety and health of employees
- Maintained constant contact with clinics for employee updates
- Assigned and coordinated light duty assignments for the injured employee
- Completed and processed Workers Comp Payroll
- Managed the activities of the job coordinators and drivers
- Managed all incoming job orders and ensured that they were filled in a timely manner with appropriate personnel
- Determined and communicated priorities to maintain the highest level of customer service and satisfaction
- Participated in 'outside' recruiting efforts as well as reviewing applications, resumes, conducted interviews, processed screening tests as needed and coordinated placement of general labor, semiskilled and skilled individuals
- Provided job performance feedback to job coordinators and van drivers as well as identified areas of improvement by mentoring and providing training as needed
- Provided services and available candidates to both customers and prospects in person and over the phone
- Involved in various networking and professional events including occasional off hours meetings as well as participated in monthly management meetings with other staff members and other offices
Staff-On-Site -On-Site Staffing Coordinator/Front Desk Attendant
12.2005 - 03.2008
- Managed daily on-site operations such as headcount, check-ins of employees to ensure staff’s availability during working hours
- Trained all temporary employees and newly hired staff in line with company policies and procedures
- Organized business review meetings with clients to improve performance continuously and qualitatively
- Monitored all company activities and ensured compliance with company procedures and policies
- Recruited, trained and inducted employees to achieve and maintain designed staffing pattern
- Organized and conducted interviews and performed background investigations and provided on-site tests to all prospective employees
- Coordinated with supervisors and management to plan activities for higher productivity on production site
- Developed and maintained relationships with management and supervisors to resolve employee issues, concerns and grievances as per existing company policy
- Developed ways to retain all employees through motivation and encouragement
- Managed employee pool by hiring, retaining or terminating of same, evaluated performance and counsel employees to improve performance
- Maintained weekly temporary payroll and employee personal files to facilitate effective personnel management for over 250 employees
Education
Certificate of Completion - Employment Law Fundamentals
Morton College
Cicero, IL 07.2014 - 08.2014
Certificate of Completion - Workers Compensation
Morton College
Cicero, IL 12.2012 - 01.2013
College Courses - undefined
Richard J. Daley College
Skills
Employee Relations
HRIS
Management Customer service
Compensation and Benefits
Certification
Workers Compensation Law
Timeline
Human Resource Operations Manager
Quality Pressure Washing
06.2024 - Current
Workers Compensation Law
08-2023
Human Resource Generalist
37th Street Bakery
11.2022 - 02.2024
Workers' Compensation Claims Adjuster
Ford Motor Company /Advantage Technical
02.2022 - 11.2022
HR / Safety Coordinator
Best Solutions Trucking
08.2021 - 09.2021
HR / Safety Coordinator
Trimaco
05.2021 - 06.2021
On-Site Office Manager/HR Coordinator
Accurate Personnel Services
07.2020 - 12.2020
Certificate of Completion - Employment Law Fundamentals
Morton College
07.2014 - 08.2014
Risk Office Manager/Workers Compensation
Atlas Employment Services
05.2013 - 07.2020
Certificate of Completion - Workers Compensation
Morton College
12.2012 - 01.2013
Branch Office Manager
MVP Workforce LLC
03.2008 - 05.2013
Staff-On-Site -On-Site Staffing Coordinator/Front Desk Attendant
12.2005 - 03.2008
College Courses - undefined
Richard J. Daley College
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