Sylvia Gates
Las Cruces,NM
Summary
Professional with strong background in patient care, skilled in managing patient inquiries, and coordinating services. Proven ability to collaborate effectively with healthcare teams to deliver results and adapt to changing needs. Expertise in communication, empathy, and problem-solving. Reliable and focused on achieving optimal patient outcomes.
Overview
12
12
years of professional experience
Work History
Patient Advisor
Parallon
12.2021 - 07.2024
- Review accounts for duplicate or charge errors, forwarding to audit if necessary
- Assists patients with payments with credit card, check by phone or setup payment arrangements
- Assist patients with sending itemized statements, UBO4 or other documentation needed on their accounts
- Answer all inquiries from patients promptly
- Maintain a courteous and professional attitude with patients
- Document patient accounts to identify all actions taken on account
- Maintain required productivity and QA standards
- Managed patient complaints with empathy and professionalism, resulting in resolved issues and improved relationships.
- Participated in interactive training programs to expand knowledge of company products and policies.
- Educated patients about billing, payment processing and support policies and procedures.
- Verified patient insurance eligibility and entered patient information into system.
Procedure Scheduler
Agape Pain Management
05.2020 - 11.2021
- Trained new employees on software systems, policies, and best practices related to procedure scheduling tasks.
- Provided consistent support to physicians by managing their schedules, ensuring availability for necessary procedures, and prioritizing urgent cases when needed.
- Contributed to revenue growth by efficiently filling procedure slots, minimizing cancellations, and reducing noshows.
- Managed high call volumes while maintaining exceptional customer service standards for patients and staff members.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained accurate patient records for proper tracking of patient history and treatment.
- Coordinated with other departments to facilitate seamless operation and excellent patient care.
- Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
- Followed up with patients to reschedule missed appointments.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Prepared and processed patient referrals and transfer requests.
Centralized Scheduler
Mountainview Regional Center
09.2019 - 05.2020
- Collaborated with healthcare professionals to optimize patient flow and minimize delays in care delivery.
- Maintained accurate records of patient information, updating databases as needed to ensure seamless communication between departments.
- Provided compassionate support to patients facing complex medical conditions or emotional challenges during the scheduling process.
- Managed high call volumes with professionalism and patience, prioritizing customer service while multitasking effectively.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Followed up with patients to reschedule missed appointments.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
Centralized Scheduler
Memorial Medical Center
05.2019 - 09.2019
- Maintained accurate records of patient demographics, insurance information, and medical history in electronic health systems.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Contributed to a positive work environment through effective communication and teamwork among administrative staff members.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Ensured compliance with HIPAA regulations while handling sensitive patient information during all aspects of appointment scheduling processes.
- Managed cancellations or no-shows efficiently, proactively filling open slots with patients from waitlists or urgent care needs.
Patient Collector
Las Cruces Physician Practices
08.2018 - 05.2019
- Contacted patients to discuss payment schedules and set up or immediately process payments.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maintained high volume of calls and met demands of busy and productive group.
- Trained new team members on scripts, company services, and collection strategies.
- Maintained accurate records of all collection activities, ensuring compliance with industry standards and regulations.
- Maintained compliance with state and federal regulations during all collections activities, ensuring ethical business practices.
- Responded to customer inquiries and provided detailed account information.
- Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
Purchasing Assistant
Wisco Supply, Inc.
04.2012 - 04.2016
- Maintained complete documentation and records of all purchasing activities.
- Verified receipt of items by comparing items received to items ordered and resolved shipment order errors with suppliers.
- Resolved discrepancies between purchase orders and invoices promptly, maintaining a high level of accuracy in financial records.
- Prepared purchase orders accurately and followed up with suppliers to confirm receipt and delivery schedules.
- Streamlined purchasing processes for increased efficiency and reduced procurement time.
- Processed purchase orders and invoices in accordance with company procedures.
- Coordinated with cross-functional teams to ensure timely delivery of materials for production needs.
Education
Medical Billing And Coding
Vista College
El Paso, TX06.2018
High School Diploma -
Del Valle High School
05.2000
Skills
- Microsoft Word
- Microsoft Excel
- Peachtree
- PowerPoint
- Healthcare Systems Understanding
- Insurance Verification
- Data entry proficiency
- Appointment Scheduling
- Multitasking
- Time Management
- Teamwork and Collaboration
- Excellent Communication
Personal Information
Typing Speed: 40 Words Per Minute
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Patient Advisor
Parallon
12.2021 - 07.2024
Procedure Scheduler
Agape Pain Management
05.2020 - 11.2021
Centralized Scheduler
Mountainview Regional Center
09.2019 - 05.2020
Centralized Scheduler
Memorial Medical Center
05.2019 - 09.2019
Patient Collector
Las Cruces Physician Practices
08.2018 - 05.2019
Purchasing Assistant
Wisco Supply, Inc.
04.2012 - 04.2016
High School Diploma -
Del Valle High School
Medical Billing And Coding
Vista College
Similar Profiles
Benjamin Gomez JrBenjamin Gomez Jr
Medicaid Eligibility Specialist at ParallonMedicaid Eligibility Specialist at Parallon
Tamara BerriosTamara Berrios
Billing Systems Analyst at ParallonBilling Systems Analyst at Parallon
Michaela BallMichaela Ball
HIM Specialist at ParallonHIM Specialist at Parallon
Aric JohnsonAric Johnson
Financial Analyst - Delegated Credentialing at ParallonFinancial Analyst - Delegated Credentialing at Parallon
Amanda WilsonAmanda Wilson
Shift Supervisor at StarbucksShift Supervisor at Starbucks