Sylvia Gibson
Humble,TX
Summary
Proven Office Manager with a robust background at Lindale Healthcare, adept in HIPAA compliance and fostering team collaboration. Excelled in enhancing patient satisfaction through effective scheduling and marketing initiatives, achieving notable retention rates. Skilled in budget planning and office administration, demonstrating a blend of technical proficiency and interpersonal acumen.
Overview
16
16
years of professional experience
Work History
Chiropractic Office Manager
Lindale Healthcare
06.2011 - 03.2018
- Managed daily operations of the chiropractic office, ensuring a smooth workflow for patients and staff alike.
- Maintained accurate financial records for the practice, ensuring timely processing of invoices and payments.
- Cultivated a team-oriented work environment that encouraged staff collaboration and boosted morale, leading to improved employee satisfaction and retention rates.
- Organized various marketing initiatives to promote the chiropractic office within the community, attracting new patients and boosting overall awareness of services offered.
- Oversaw all aspects of patient care coordination, including appointment scheduling, treatment plans, and follow-up communication.
Chiropractic Assistant
Galaxy Healthcare
11.2006 - 02.2010
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Maintained strict adherence to HIPAA regulations, protecting sensitive patient information and upholding confidentiality standards.
- Provided attentive support during chiropractic adjustments, contributing to effective treatments and patient comfort.
Patient Care Coordinator
America's Family Dental
04.2002 - 08.2005
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Delivered excellent patient experiences and direct care.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Assisted in the development of care plans tailored to individual patient needs, improving overall health outcomes.
Education
Phlebotomy
Dotson Healthcare Institute
Houston, TX08-2024
X-rays
Avery X-ray School
Houston, TX05-2007
High School Diploma -
Parkview Baptist School
Houston, TX05-1999
Skills
- HIPAA compliance
- Office administration
- Patient scheduling
- Budget planning
- Chiropractic terminology
- Insurance billing
- Appointment management
- Recruitment and hiring
Timeline
Chiropractic Office Manager
Lindale Healthcare
06.2011 - 03.2018
Chiropractic Assistant
Galaxy Healthcare
11.2006 - 02.2010
Patient Care Coordinator
America's Family Dental
04.2002 - 08.2005
Phlebotomy
Dotson Healthcare Institute
X-rays
Avery X-ray School
High School Diploma -
Parkview Baptist School
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