Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sylvia Gomez

Winter Garden,FL

Summary

Driven sales professional with proven success in customer engagement and sales growth, notably at British American Tobacco. Skilled in leveraging exceptional customer service and persuasive selling skills to exceed sales targets. Demonstrates strong teamwork, collaboration, and problem-solving abilities, contributing to significant revenue increases and customer satisfaction.

Professional with proven track record in customer engagement and sales conversion seeks to leverage strong negotiation and communication skills. Known for building robust client relationships and consistently meeting sales targets. Adaptable team player with focus on collaboration and delivering results in dynamic environments. Skilled in CRM software, cold calling, and objection handling, with persistent and goal-oriented mindset.

High-achieving Telesales Executive with 4 years of business-to-business cold calling, networking and closing experience. Notable background selling amazing products and driving massively impressive numbers and results. Offers inbound and outbound telesales expertise clearing monthly and quarterly targets in dynamic environment.

Professional within sales industry, known for high standards and results-driven approach. Background includes successfully managing customer relationships and achieving sales goals through effective communication and problem-solving. Reliable team collaborator, consistently adaptable to changing needs while maintaining focus on achieving positive outcomes. Expert in persuasive selling and customer service, highly valued for integrity and teamwork.

Experienced with coordinating travel itineraries and managing bookings. Utilizes in-depth knowledge of travel destinations and industry trends to provide exceptional service. Track record of maintaining excellent client relationships and ensuring seamless travel experiences.

Bilingual travel agent adept at building lasting client relationships. Sales-oriented personality committed to working with successful team.


Overview

14
14
years of professional experience

Work History

Sales Associate

Dr Joker Smoke Shop
07.2024 - Current
    • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
    • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
    • Built relationships with customers to encourage repeat business.
    • Managed returns, exchanges and refunds in accordance with store policy.
    • Answered customer questions about sizing, accessories, and merchandise care.
    • Provided positive first impressions to welcome existing, new, and potential customers.
    • Rotated stock and restocked shelves to maintain product availability and store appearance.
    • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
    • Educated clients on current promotional offerings and products using persuasive selling tactics.
    • Listened to customer needs and desires to identify and recommend optimal products.
    • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Sales Associate

Yeah Hot Dog
04.2022 - 07.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Telesales Executive

British American Tobacco
11.2018 - 03.2022
  • Achieved high call volume daily without sacrificing quality or attention to detail during each interaction.
  • Managed a database of leads, ensuring timely follow-up calls and accurate recordkeeping.
  • Exceeded monthly sales targets consistently through persuasive selling and excellent communication skills.
  • Boosted sales revenue by implementing effective telesales strategies and techniques.
  • Developed strong relationships with clients for increased customer retention and repeat business.
  • Collaborated with team members to increase overall sales performance, sharing best practices and offering support where needed.
  • Delivered informative product presentations that showcased features and benefits, leading to higher conversion rates.
  • Negotiated deals with clients for increased profitability while maintaining long-lasting professional relationships.
  • Enhanced overall team morale through positive attitude, willingness to help others, and consistent achievement of individual goals.
  • Mentored new hires as they joined the telesales team, providing guidance on company processes and sales strategies.
  • Utilized CRM software effectively for efficient lead tracking, data analysis, and reporting on sales performance metrics.
  • Participated in regular training sessions to stay up-to-date on product knowledge and enhance selling skills.
  • Provided exceptional customer service, resolving complaints promptly and professionally to maintain client satisfaction levels.
  • Assisted in the launch of new products, introducing them to customers and generating interest through compelling pitches.
  • Identified potential upselling opportunities by thoroughly understanding client needs during phone conversations.
  • Explained product prices and packages as well as answered questions and addressed concerns of customers.
  • Pitched products and services to potential customers, securing new deals and sales opportunities.
  • Educated customers on product and service benefits, explaining features and answering questions.
  • Made average of 100 outbound and inbound calls per day.
  • Opened new accounts and documented personal, demographic, and payment information in system.
  • Overcame objections using friendly, persuasive strategies.
  • Provided information about available products and services, membership details, and purchase advantages.
  • Utilized sales techniques to build customer interest and close sales.
  • Implemented upselling techniques to increase revenue and move product.
  • Documented customer interactions and transactions, maintaining accurate records of all dealings.

Travel Agent

Agencia De Viajes Jesdarever
03.2011 - 04.2014
  • Enhanced customer satisfaction by providing personalized travel recommendations and itinerary planning.
  • Participated actively in ongoing professional development opportunities, continually expanding knowledge to better serve clientele.
  • Developed comprehensive destination guides, enhancing clients'' overall trip enjoyment by providing valuable insights into local attractions.
  • Collaborated with team members to develop innovative marketing strategies, boosting sales and client acquisition rates.
  • Provided expert advice on visa requirements, assisting clients through the application process as needed.
  • Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.

Education

No Degree - Tourism

IUTAR
Maracay, Venezuela

High School Diploma -

Maria Montessori
Ciudad Bolivar, Venezuela
07.2002

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Multi-tasking strength
  • Reliable and punctual
  • Goal-Oriented
  • Exceptional customer service
  • Cash Handling
  • Flexible Schedule
  • Money Handling
  • Listening Skills

Languages

Spanish
Native or Bilingual
Italian
Native or Bilingual
English
Professional Working

Timeline

Sales Associate

Dr Joker Smoke Shop
07.2024 - Current

Sales Associate

Yeah Hot Dog
04.2022 - 07.2024

Telesales Executive

British American Tobacco
11.2018 - 03.2022

Travel Agent

Agencia De Viajes Jesdarever
03.2011 - 04.2014

No Degree - Tourism

IUTAR

High School Diploma -

Maria Montessori
Sylvia Gomez