Sylvia Gonzalez
Tracy,CA
Summary
With a proven track record of over 20+ years, I excel in patient care and HIPAA compliance, showcasing my ability to enhance patient experiences through effective communication and meticulous attention to detail. My adaptability and proficiency in medical terminology have significantly contributed to seamless healthcare delivery, underscoring my commitment to excellence in the medical field.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
SGMF
12.2022 - 10.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Conducted in-office urinalysis, pregnancy tests, and glucose tests.
- Participated in rapid response teams to ensure timely and effective patient care during emergencies.
Lead Certified Medical Assistant
P Gill OBGYN
01.2022 - 12.2022
- Prepared examination rooms and efficiently escorted patients to ensure seamless clinical workflows.
- Facilitated patient procedures, ensuring compliance with medical protocols.
- Accurately documented patient charts to ensure seamless communication among healthcare providers.
- Sanitized medical equipment and examination rooms to maintain a sterile environment.
- Conducted specimen collection and in-office urine testing to ensure accurate diagnostic results.
- Completed and managed genetic testing paperwork with accuracy to ensure compliance with medical protocols.
- Processed and managed prenatal lab orders to ensure timely and accurate testing.
- Recorded manual vital signs accurately and efficiently.
- Sterilized medical instruments using autoclave equipment to ensure patient safety and compliance with healthcare standards.
- Coordinated patient referrals to specialized medical services, ensuring timely and accurate documentation.
- Managed patient communication through in-basket messages, calls, and follow-ups to ensure timely response and care.
- Processed medication refill requests efficiently, ensuring compliance with medical protocols.
- Administered vaccines to patients with precision, ensuring compliance with medical protocols.
Front and Back Office Medical Assistant
Bay Area Foot Care
09.2019 - 01.2022
- Assisted office manager with tracking inventory and restocking examination rooms and stations.
- Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
- Enhanced the overall patient experience with friendly service at reception while managing phones lines promptly to answer inquiries or book appointments efficiently.
- Increased patient comfort levels with attentive listening skills while obtaining medical histories and addressing any questions or concerns they may have had.
- Ensured proper follow-up care for patients by diligently scheduling referrals or additional tests as needed.
- Reduced wait times for patients through proficient handling of check-in and check-out processes, ensuring smooth appointment transitions.
- Demonstrated adaptability in fast-paced environments by swiftly shifting between front and back office tasks as needed.
- Triaged patients in-person and via telephone to help optimize clinical resources.
- Posted payments and charges to patient accounts and participated in billing processes.
- Maintained the confidentiality of sensitive patient information by adhering to HIPAA guidelines when handling medical records and documents.
- Comforted patients by anticipating patients' anxieties, answering patients' questions and maintaining reception area.
- Registered new patients and updated existing patient demographics by collecting detailed patient information.
- Created new patient charts and scanned documentation before and after appointments into EHR system.
- Collected deductibles and copays to post money to patient accounts.
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Home Health Aide
IHSS Adult Services Program
06.2007 - 06.2020
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Provided mobility assistance such as walking and regular exercising.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
- Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
- Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
- Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
- Prevented pressure ulcers through frequent repositioning and regular skin assessments, maintaining patient comfort while reducing complications.
- Educated family members on proper caregiving techniques in order to provide seamless continuity of care between shifts or visits.
- Managed complex wound care under the supervision of a registered nurse, facilitating timely healing processes.
- Assisted with end-of-life care.
- Supported families through difficult times by offering emotional support and education on important care tasks.
- Provided compassionate end-of-life care to hospice patients.
Education
CMA Certification - CMA
American College Consortium
Tracy, CA10.2019
Diploma - Phlebotomy/EKG
Institute For Business And Technology
Santa Clara, CA08.2009
High School Diploma - Diploma
Salinas Adult School
Salinas, CA06.1999
Skills
- HIPAA compliance
- Medical terminology
- Specimens collection and processing
- Patient scheduling
- Patient care
- Medication administration
- Electronic health records
- Sterilization techniques
- Patient documentation
- Wound care
- Conflict resolution
- Payment collection
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Basic life support
- Phlebotomy techniques
- Telephone etiquette
- Treatment setup
- Customer service
- Direct patient care
Certification
Certified Medical Assistant and BLS
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Certified Medical Assistant
SGMF
12.2022 - 10.2024
Lead Certified Medical Assistant
P Gill OBGYN
01.2022 - 12.2022
Front and Back Office Medical Assistant
Bay Area Foot Care
09.2019 - 01.2022
Home Health Aide
IHSS Adult Services Program
06.2007 - 06.2020
CMA Certification - CMA
American College Consortium
Diploma - Phlebotomy/EKG
Institute For Business And Technology
High School Diploma - Diploma
Salinas Adult School
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