Sylvia Graham
Covington,GA
Summary
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
28
28
years of professional experience
Work History
Front Desk Receptionist
Summit Spine and Joint Center
Lawrenceville , GA
2023.06 - Current
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Updated customer information in databases regularly to ensure accuracy of records.
Desk Clerk
Holiday Inn Express Hotel
Covington , GA
1996.10 - 1997.05
- Processed payments from customers for room charges and incidentals.
- Assisted with room reservations, changes and cancellations.
- Answered phone calls and responded to inquiries from guests or other departments in a professional manner.
- Greeted guests upon arrival, provided customer service and checked-in and checked-out hotel guests.
- Provided information about the hotel's amenities, services and surrounding areas to guests.
- Balanced end-of-shift reports on a daily basis to ensure accuracy of transactions.
- Performed administrative duties such as filing documents, preparing correspondence.
- Coordinated with housekeeping staff regarding occupancy status of rooms.
Desk Clerk
LaQuint Inn
Lithonia , GA
1997.05 - 1997.12
Night Auditor
LaQunita Inn & Suites
Conyers , GA
1997.12 - 1998.05
Education
Medical Billing And Coding
Ashworth College
Norcross, GA2006-09
Some College (No Degree) - Criminal Justice
Mercer University
Macon, GASkills
- Customer Service
- Scheduling
- Filing
- Listening Skills
Timeline
Front Desk Receptionist
Summit Spine and Joint Center
2023.06 - Current
Night Auditor
LaQunita Inn & Suites
1997.12 - 1998.05
Desk Clerk
LaQuint Inn
1997.05 - 1997.12
Desk Clerk
Holiday Inn Express Hotel
1996.10 - 1997.05
Medical Billing And Coding
Ashworth College
Some College (No Degree) - Criminal Justice
Mercer University
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