Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sylvia Graham

Covington,GA

Summary

Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.

Overview

28
28
years of professional experience

Work History

Front Desk Receptionist

Summit Spine and Joint Center
Lawrenceville, GA
06.2023 - Current
  • Greeted customers warmly and made them feel welcome.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Assisted with scheduling appointments for clients and visitors.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Assisted with preparing reports, presentations and other documents as requested by management staff.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Updated customer information in databases regularly to ensure accuracy of records.

Desk Clerk

Holiday Inn Express Hotel
Covington, GA
10.1996 - 05.1997
  • Processed payments from customers for room charges and incidentals.
  • Assisted with room reservations, changes and cancellations.
  • Answered phone calls and responded to inquiries from guests or other departments in a professional manner.
  • Greeted guests upon arrival, provided customer service and checked-in and checked-out hotel guests.
  • Provided information about the hotel's amenities, services and surrounding areas to guests.
  • Balanced end-of-shift reports on a daily basis to ensure accuracy of transactions.
  • Performed administrative duties such as filing documents, preparing correspondence.
  • Coordinated with housekeeping staff regarding occupancy status of rooms.

Desk Clerk

LaQuint Inn
Lithonia, GA
05.1997 - 12.1997

Night Auditor

LaQunita Inn & Suites
Conyers, GA
12.1997 - 05.1998

Education

Medical Billing And Coding

Ashworth College
Norcross, GA
09-2006

Some College (No Degree) - Criminal Justice

Mercer University
Macon, GA

Skills

  • Customer Service
  • Scheduling
  • Filing
  • Listening Skills

Timeline

Front Desk Receptionist

Summit Spine and Joint Center
06.2023 - Current

Night Auditor

LaQunita Inn & Suites
12.1997 - 05.1998

Desk Clerk

LaQuint Inn
05.1997 - 12.1997

Desk Clerk

Holiday Inn Express Hotel
10.1996 - 05.1997

Medical Billing And Coding

Ashworth College

Some College (No Degree) - Criminal Justice

Mercer University
Sylvia Graham