SYLVIA GRAVES
Athens,GA
Summary
Dedicated and empathetic medical professional offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of customer/patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with customers/patients through excellent communication and interpersonal skills. Experience with electronic recordkeeping and insurance documentation.
Overview
19
19
years of professional experience
Work History
Medical Assistant/PFT
Athens Pulmonary and Sleep Medicine
Athens, GA
02.2021 - Current
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Registered new patients into practice management software program accurately entering demographic information.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Scheduled appointments for patients via phone and in person.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Performed pulmonary function testing, including spirometry, lung volume measurements and diffusion capacity on patients of all ages.
- Educated patients on the proper use of inhalers, nebulizers and other medical devices.
Unit Secretary/Monitor Tech/CNA
St. Mary's Hospital
Athens, GA
02.2016 - 09.2023
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Delivered individualized patient care by recording vital signs, documenting observations and evaluating patient needs.
- Monitored patients' heart rhythms and functions through cardiac monitoring strips.
- Managed incoming calls and directed to appropriate department.
- Maintained current and accurate medical records for patients.
- Prepared and assisted with treatment rooms for physicians/nurses
- Assisted diagnostic and technical treatment procedures, like setting up and operating special medical equipment and EKG.
Unit Secretary/CNA
Athens Regional Medical Center
Athens, GA
06.2005 - 08.2015
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Delivered individualized patient care by recording vital signs, documenting observations and evaluating patient needs.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- EMR for patient records, follow up appointments, consults, charting
- Treatment room setup and assist doctors/nurses
- Answering of phones, called consults, maintaining patient charts
Education
Associate of Arts - Nursing
Truett McConnell College
Watkinsville, GA06.2003
Bachelor of Science - Nursing
Chamberlain College of Nursing
Atlanta, GANo Degree - Phlebotomy & CNA
Athens Technical College
Athens, GASkills
- Vital Signs Collection
- Electronic Medical Record
- BLS Certification
- Performs EKG
- Phlebotomy Training
- Medical Terminology
- CNA Certification
- Multitasking and Prioritization
- Biological Specimen Handling
- HIPAA Compliance
- Insurance Verification
- Communicating with patient families
- Pulmonary function tests (PFTs)
Affiliations
Member, Alumni Association of The National Society of Leadership and Success (2014-present)
Accomplishments
- Member, Alumni Association of The National Society of Leadership and Success (2014-present)
Timeline
Medical Assistant/PFT
Athens Pulmonary and Sleep Medicine
02.2021 - Current
Unit Secretary/Monitor Tech/CNA
St. Mary's Hospital
02.2016 - 09.2023
Unit Secretary/CNA
Athens Regional Medical Center
06.2005 - 08.2015
Associate of Arts - Nursing
Truett McConnell College
Bachelor of Science - Nursing
Chamberlain College of Nursing
No Degree - Phlebotomy & CNA
Athens Technical College
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