Summary
Overview
Work History
Education
Skills
Accomplishments
Education and Training
Timeline
Generic

Sylvia Green

Waldorf,MD

Summary

Dynamic and results-driven professional with extensive experience as a Lead CDL Driver at USA Guided Tours. Proven expertise in defensive driving and team development, ensuring compliance with DOT regulations while enhancing safety awareness. Recognized for fostering positive passenger experiences and implementing effective training programs that elevate operational standards.

Overview

11
11
years of professional experience

Work History

Lead CDL Driver

USA Guided Tours
Falls Church, Virginia
06.2023 - 07.2025
  • Enforced adherence to Department of Transportation (DOT) regulations, focusing on transportation safety and compliance.
  • Trained employees on safety procedures and emergency response protocols effectively.
  • Trained new crew members on safety procedures and operational standards.
  • Operated transit buses safely along designated routes for daily passenger service.

Professional School Bus Operator

Winston Salem Forsthye County Schools
Winston-Salem, NC
04.2021 - 05.2023
  • Operated bus professionally and interacted with passengers to foster pleasant rides.
  • Drove established routes and maintained knowledge of streets and stops to deliver positive passenger experiences.
  • Performed pre-trip inspection and testing of transit bus for mechanical problems prior to beginning scheduled run.
  • Followed schedules and routes to maintain timely arrivals and departures.

Dispatcher

Transdev
Fairfax , VA
08.2019 - 09.2020
  • Devised and implemented work plans for subordinate employees to check quality and consistency of work against organizational standards.
  • Coordinated order processing, pick sheet running and invoice printing, as well as shift shipping logs and paperwork submissions.
  • Responded to problem reports and complaints such as mechanical breakdowns, weather delays and product damage in transit.
  • Trained and developed dispatch team members, improving quality and strengthening team depth to allow for seamless operation when team was shorthanded.

Professional Bus Operator

WMATA
Washington, DC
03.2014 - 08.2018
  • Established long-term customer relationships through prompt and courteous service.
  • Identified and implemented supply chain improvement opportunities such as the easiest travel point and cost .
  • Picked products for specific routes according to pick sheets.
  • Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.
  • Enforced the on-time shipment of products to create exceptional customer experiences.
  • Tracked time spent on assignments each day for productivity reporting.

Education

Culinary Arts

Strafford University
2900 Eisenhower Avealexandria VA 22314

Some College (No Degree) -

Transportation Safety Institute

Skills

  • Commercial driver's license and endorsements
  • Defensive driving expertise
  • Knowledge of DOT regulations
  • Time management skills
  • Team development and collaboration
  • Safety awareness and practices
  • Physical fitness and agility
  • Excellent navigation skills

Accomplishments

certificate of training ADA

certificate of training for safe operation of wheelchair lifts

recognition for outstanding customer service

certificate in business writing skills for supervisors II

certificate of successful completions of teamwork and team player skills

certificate in successful completions of dealing with difficult people

certificate of recognition of valuable contributions

Education and Training

other

Timeline

Lead CDL Driver

USA Guided Tours
06.2023 - 07.2025

Professional School Bus Operator

Winston Salem Forsthye County Schools
04.2021 - 05.2023

Dispatcher

Transdev
08.2019 - 09.2020

Professional Bus Operator

WMATA
03.2014 - 08.2018

Culinary Arts

Strafford University

Some College (No Degree) -

Transportation Safety Institute

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