Summary
Overview
Work History
Education
Skills
Affiliations
American Express Extraordinary Customer service Award
Timeline
Generic

Sylvia Griffin

Hinesville,GA

Summary

Customer-oriented Store Manager offering over 20 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers. I would love to display my talents with your company. Please contact me at the above contact info. I look forward to hearing from you!

Overview

32
32
years of professional experience

Work History

Store Manager

Badcock Furniture & More
07.2023 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Store Manager

Rentacenter
01.2013 - 07.2023
  • Trained and mentored associates to teach daily tasks and procedures. Including hiring, scheduling, & developing top talent to strengthen work flow productivity.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Delivered extraordinary customer service and adhered to standard practices to maximize sales and minimize shrinkage, with a focus on increasing profit.
  • Enhanced customer satisfaction in handling inbound/outbound calls and store operations through relationship building and daily problem-solving.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.

Store Manager

Shoe Show
08.2008 - 01.2013
  • Manage the overall operation of the store

Team Manager

Sitel
04.2003 - 08.2008
  • Set goals for performance and deadlines to comply with company plans and vision.
  • Oversaw daily workloads and workflow for smooth operations.
  • Motivated team members to consistently achieve or exceed performance expectations.
  • Led regular team meetings to communicate current business trends and relevant updates.

Store Manager

Fashion Cents
01.2001 - 04.2003
  • Manage the overall operations of the store

Store Manager

Payless Shoes Source
03.1997 - 01.2001
  • Manage the overall operation of the store

Store Manager

Simply Fashions
02.1993 - 03.1997
  • Manage the overall operation of the store

Education

High School Diploma -

Savannah High School
Savannah, GA
06.1993

Some College (No Degree) - Business Management

ICS For Business Studies

Skills

  • Loss Prevention
  • Operations Management
  • Revenue Generation
  • Project Management
  • Advertising and Marketing
  • Customer Service
  • Team Building and Leadership
  • Staff Training and Development
  • Product and Service Sales
  • Customer Relations
  • Sales Professional
  • Relationship Building and Management
  • Verbal and Written Communication
  • Reliable
  • Multitasking and Organization
  • Performance Reviews
  • Problem-Solving
  • Outstanding communication skills
  • Team leadership and coaching
  • POS systems
  • Recruiting and hiring
  • Strategic thinker
  • Payroll management

Affiliations

  • American Express Extraordinary Customer Service Award
  • Employee of the Month
  • Exceptional Store Growth Awards
  • Hundy Award 2021 Overall Store Operation
  • Bronze Store Acheivement Award
  • 1st Place Monthly Revenue Award
  • Top Gun Sales Awards

American Express Extraordinary Customer service Award

Employee of the month awards

Exceptional Store Growth Awards

Hundy Award 2021 Overall Store Operation

Bronze Store Achievement Award

1st place Monthly Revenue Awards

Top Gun Sales Awards


Timeline

Store Manager

Badcock Furniture & More
07.2023 - Current

Store Manager

Rentacenter
01.2013 - 07.2023

Store Manager

Shoe Show
08.2008 - 01.2013

Team Manager

Sitel
04.2003 - 08.2008

Store Manager

Fashion Cents
01.2001 - 04.2003

Store Manager

Payless Shoes Source
03.1997 - 01.2001

Store Manager

Simply Fashions
02.1993 - 03.1997

High School Diploma -

Savannah High School

Some College (No Degree) - Business Management

ICS For Business Studies

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