Sylvia Guerra
Las Vegas,NV
Summary
Resourceful professional in residential and commercial property sales, known for efficiently completing transactions and exceeding client expectations. Specialized skills include market analysis, negotiation, and property valuation. Thrive on building rapport with clients, effective communication, and problem-solving to navigate complex deals. Commitment to continuous learning in real estate trends ensures delivery of top-notch service to clients.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Agent
LA Insurance
North Las Vegas, NV
09.2024 - Current
- DMV Services
- Conducted periodic reviews of clients' insurance needs, suggesting updates or upgrades to policies where necessary.
- Provided detailed explanations of coverages, exclusions, limits, and other policy provisions.
- Exceeded assigned sales and retention targets each quarter by upselling insurance products.
- Researched customer inquiries about billing discrepancies or coverage questions.
- Achieved repeat business and referrals through personalized services.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Performed regular audits of customer accounts to ensure accuracy of information.
- Built and maintained strong relationships with clients through regular follow-ups and excellent customer service.
- Rewrote and reinstated insurance policies, following underwriting and business rules.
Patient Access Representative
Nyu Langone
New York, NY
11.2021 - 09.2024
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
- Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
- Collaborated with clinical and administrative staff to meet patient needs.
- Collaborated with insurance companies to resolve billing discrepancies and pre-certification issues.
- Verified demographics and insurance information to register patients in computer system.
- Screened patients for eligibility for state, local and federal assistance programs.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Assisted with scheduling outpatient appointments.
- Responded to patient inquiries regarding billing or financial matters.
Security Officer
Brooklyn Bowl Las Vegas
Las Vegas, NV
10.2023 - 07.2024
- Maintained security protocols for confidential information.
- Trained new personnel in security procedures or security equipment.
- Conducted security audits to identify potential vulnerabilities in physical security or staff safety.
- Maintained database security and access controls.
- Provided security awareness training to all employees, enhancing the overall security culture within the organization.
- Trained new personnel in security protocols.
- Verified customer identification for security purposes.
- Conducted security patrols of healthcare facilities to ensure safety and security.
- Managed patching process by applying security patches on time to ensure system security.
- Communicated security policies to staff members and performed security training.
Sales Representative
Metropcs Authorized Dealer
Las Vegas, NV
05.2015 - 02.2016
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Coordinated with logistics teams to ensure timely delivery of products to customers.
- Identified areas of improvement in existing processes and implemented solutions accordingly.
- Developed and maintained relationships with key clients to ensure repeat business.
- Researched competitors' products, prices, and sales techniques.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Provided technical support for customers using the company's products or services.
- Maintained accurate records of all sales and prospecting activities.
- Analyzed customer feedback to improve products and services.
- Reset store displays for special events and seasonal merchandise changes.
- Analyzed sales space capacities based on system parameters, securing high stock availability.
- Performed regular follow-ups with prospects to close deals in a timely manner.
Education
High School Diploma -
Desert Rose
Las Vegas 05-2014
Skills
- Lead prospecting
- Flexible schedule
- Goal-oriented mindset
- Service support
- Follow-up calling
- Sample preparation
- Strong communication
- Internet savvy
- Customer service and care
- Medical billing
- HIPAA compliance
- Insurance claims analysis
- Records management
- Patient data identification
- Medical terminology
- Teamwork and collaboration
- Office administration
- Referral coordination
- Telephone etiquette
Certification
- Insurance License
- CPR Certified
Languages
English
Professional
Spanish
Professional
Timeline
Agent
LA Insurance
09.2024 - Current
Security Officer
Brooklyn Bowl Las Vegas
10.2023 - 07.2024
Patient Access Representative
Nyu Langone
11.2021 - 09.2024
Sales Representative
Metropcs Authorized Dealer
05.2015 - 02.2016
High School Diploma -
Desert Rose
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