SYLVIA GUERRERO
Ruskin,FL
Summary
- Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
- Friendly Medical Receptionist offering excellent skills in patient relations and office management. Skilled using eclinicals appointment scheduling system to manage over 100 patients weekly. Organized and accurate in managing patient flow.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Veterans Air Conditioning
12.2022 - Current
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Receive payments over the phone and sending invoices thru email.
- Schedule appointments for HVAC, Electrical, and Plumbing services and maintenances.
- Respond to customers thru VIA text messages
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
Medical Assistant
Palmetto Pediatrics
09.2019 - 07.2022
- Triage patients
- Check vitals
- Administer vaccines
- Check in and out patients
- Collect specimen
- Perform EKG and PFT
- Prep room for patients
- Verify Insurance
- Answer telephone
- Schedule patients
- Tested and recorded blood glucose levels
- Scan documents into patients chart
- Assisted physicians in follow-through of care
- Prep supplies for minor procedures
- Escort patients to examination rooms
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted
- Inventory for vaccines
- Fax request of medical records
- Perform Hearing screen
- Run lab test as ordered by provider
Education
High School Diploma - General Studies
Simon A Sanchez High School
Yigo, Guam2006
Some College (No Degree) - Medical Assisting
Meridian College
Sarasota, FLSkills
- Hard working and self motivated
- Multi-line phone talent
- Administering vaccines
- Perform EKG and PFT
- Cash handling expert
- Thrives in fast-paced environment
- Preparing Treatment Rooms
- Medical Charts and Records
- CPR certification
- Committed team player
- Reminder Calls
- Data Entry Software
References
- Raquelle Quitigua ;Employer: YMCA 813-210-2354
- Rosy Zamudio ; Employer Palmetto Pediatrics: 941-565-4041
- Erica Roman; 941-993-8577
Timeline
Customer Service Representative
Veterans Air Conditioning
12.2022 - Current
Medical Assistant
Palmetto Pediatrics
09.2019 - 07.2022
High School Diploma - General Studies
Simon A Sanchez High School
Some College (No Degree) - Medical Assisting
Meridian College
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