Multi-talented Branch Manager consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.
Overview
15
15
years of professional experience
Work History
Branch Manager
OneMain Financial Inc.
San Antonio, TX
01.2017 - Current
Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on each clients' individual needs.
Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
Maintained excellent attendance record, consistently arriving to work on time.
Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
Assessed employee performance and developed improvement plans.
Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
Assistant Manager
Kirkland's Inc.
Del Rio, TX
06.2016 - 01.2017
Alleviated issues quickly by getting in touch with customers and explaining steps for successful resolution.
Partnered with store director to interview, hire, train and develop department managers and team members to build and sustain high in-store performance.
Managed scheduling for store shifts to accomplish proper staffing at all times.
Department Manager
Walmart
San Antonio, TX
05.2011 - 06.2016
Handled customer service by dealing with complaints, organizing stock and answering customer questions.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Retail Sales Associate
Rue21
Del Rio, TX
03.2009 - 05.2011
Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
Used consultative sales approach to understand customer needs and recommend relevant offerings.