Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sylvia Kristina Gutierrez

San Antonio,TX

Summary

Multi-talented Branch Manager consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.

Overview

15
15
years of professional experience

Work History

Branch Manager

OneMain Financial Inc.
San Antonio, TX
01.2017 - Current
  • Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on each clients' individual needs.
  • Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Assessed employee performance and developed improvement plans.
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.

Assistant Manager

Kirkland's Inc.
Del Rio, TX
06.2016 - 01.2017
  • Alleviated issues quickly by getting in touch with customers and explaining steps for successful resolution.
  • Partnered with store director to interview, hire, train and develop department managers and team members to build and sustain high in-store performance.
  • Managed scheduling for store shifts to accomplish proper staffing at all times.

Department Manager

Walmart
San Antonio, TX
05.2011 - 06.2016
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

Retail Sales Associate

Rue21
Del Rio, TX
03.2009 - 05.2011
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.

Education

Bachelor of Science - Kinesiology

The University of Texas At San Antonio
San Antonio, TX
4 2015

Skills

  • Business Development
  • Insurance decisions
  • Bilingual
  • Coaching and Mentoring
  • Performance Reviews

Languages

Spanish
Native or Bilingual

Timeline

Branch Manager

OneMain Financial Inc.
01.2017 - Current

Assistant Manager

Kirkland's Inc.
06.2016 - 01.2017

Department Manager

Walmart
05.2011 - 06.2016

Retail Sales Associate

Rue21
03.2009 - 05.2011

Bachelor of Science - Kinesiology

The University of Texas At San Antonio
Sylvia Kristina Gutierrez