Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sylvia Gutierrez

Caldwell,Idaho

Summary

Dynamic Assistant Manager at Idaho Youth Ranch Thrift Store, recognized for enhancing customer satisfaction and boosting sales through strategic merchandising. Proven leadership in team motivation and staff training, coupled with strong money handling skills, resulted in improved operational efficiency and a positive work environment. Committed to fostering collaboration and achieving organizational goals.

Overview

21
21
years of professional experience

Work History

Assistant Manager

Idaho Youth Ranch Thrift Store
02.2021 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Established team priorities, maintained schedules and monitored performance.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Developed detailed plans based on broad guidance and direction.

Receiving Associate

Cintas
02.2018 - 04.2019
  • Unloaded pallets and deliveries and organized products in warehouse.
  • Maintained a clean and organized receiving area for optimized workflow and reduced clutter or obstructions.
  • Facilitated smooth transitions between shifts with clear communication regarding completed tasks, outstanding responsibilities, or notable issues within the receiving department.
  • Boosted overall warehouse productivity by collaborating with team members on various tasks such as unloading trucks, sorting products, and updating inventory systems.
  • Reduced product damage during the receiving process by carefully handling fragile items and adhering to proper safety protocols.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Enhanced warehouse efficiency by accurately processing incoming shipments and promptly updating inventory records.
  • Contributed to a positive work culture within the receiving department by actively participating in team meetings, training sessions, or other group activities.
  • Minimized errors in shipment documentation with thorough verification of packing slips, invoices, and purchase orders.
  • Expedited order fulfillment by thoroughly inspecting received goods and swiftly directing items to appropriate storage locations.
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
  • Inspected merchandise and sent damaged pieces for repair before shipment.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Communicated with vendors and suppliers to verify timely delivery of goods.
  • Completed basic mathematical calculations to check weights and dimensions of shipments.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.

Sign Specialist

Target
11.2008 - 05.2018
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Pharmacy Technician

Terry Reilly Health Services
06.2004 - 06.2008
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
  • Counted, measured, and compounded medications following standard procedures.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Collected co-payments or full payments from customers.
  • Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.

Education

Caldwell High School
Caldwell, Idaho
1997

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Customer relations
  • Team motivation
  • Staff training and development
  • Staff supervision
  • Task delegation
  • Goal setting
  • Conflict resolution
  • Retail operations
  • Team building
  • Employee scheduling
  • Recruiting and interviewing
  • Strategic planning
  • Orientation and training
  • Employee performance evaluations
  • Schedule oversight
  • Strategic thinking
  • Adaptability and flexibility
  • Verbal and written communication
  • Scheduling and planning
  • Coaching and mentoring
  • Recruitment and hiring
  • Inventory management
  • Customer service and satisfaction
  • Rewards program oversight
  • Computer skills
  • Multitasking Abilities
  • Organizational skills

Languages

Spanish
Native or Bilingual

Timeline

Assistant Manager

Idaho Youth Ranch Thrift Store
02.2021 - Current

Receiving Associate

Cintas
02.2018 - 04.2019

Sign Specialist

Target
11.2008 - 05.2018

Pharmacy Technician

Terry Reilly Health Services
06.2004 - 06.2008

Caldwell High School

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Sylvia Gutierrez