Sylvia Guzman
San Antonio,TX
Summary
Well-qualified administrative professional with remarkable typing skills, data entry expertise and goal-oriented mentality. Proficient in updating daily logs, investigating discrepancies and managing records. Focused on maximizing service and comfortable working with little oversight. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills.
Overview
7
7
years of professional experience
Work History
Clerk
Health and Human Services Commission
New Braunfels, TX
06.2022 - Current
- Organized and maintained filing systems for confidential documents.
- Answered phones in a courteous manner while providing excellent customer service.
- Verified accuracy of all paperwork prior to submission for processing.
- Supported office clerical functions using word processing and other software, email and office machines.
Customer Service Representative
TaskUs
New Braunfels, TX
03.2022 - 06.2022
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Server
54th Street Grill & Bar
Live Oak, TX
06.2020 - 06.2021
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Accurately recorded orders on cash register and point-of-sale system.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Customer Service Representative
Alorica
Universal City, TX
10.2018 - 02.2019
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Daycare Teacher
Bo Peep Learning Center
San Antonio, TX
08.2018 - 02.2019
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
- Engaged with children on individual basis to build positive, trusting relationships.
- Participated in workshops, trainings and conferences to improve educational skills.
Customer Service Representative
Cbecompanies
New Braunfels, TX
12.2017 - 02.2018
- Answered customer inquiries and provided accurate information regarding products and services.
- Consulted with customers to resolve service and billing issues.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
Education
High School Diploma -
New Braunfels High School
New Braunfels, TX05-2007
Skills
- Quality Control
- Cash Management
- Database entry
- File Maintenance
- Telephone Etiquette
- Administrative tasks
References
- Kennya Torres - HHSC 210-412-5119
- Allyson Stillwell - HHSC 830-359-2989
- Justin White - GM 54th st Grill and Bar 512-396-5400
- Vanessa Phillips - Supervisor HHSC 210-294-3552
- Rosalinda Jones - HHSC 830-743-8379
Timeline
Clerk
Health and Human Services Commission
06.2022 - Current
Customer Service Representative
TaskUs
03.2022 - 06.2022
Server
54th Street Grill & Bar
06.2020 - 06.2021
Customer Service Representative
Alorica
10.2018 - 02.2019
Daycare Teacher
Bo Peep Learning Center
08.2018 - 02.2019
Customer Service Representative
Cbecompanies
12.2017 - 02.2018
High School Diploma -
New Braunfels High School
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