Summary
Overview
Work History
Education
Skills
Timeline
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Sylvia Heaton

Acworth,GA

Summary

Accomplished Human Resources Executive proactive in meeting company issues head-on with creative and innovative approach. Knowledgeable about changing industry and employment market demands. Expertise includes benefits administration, compensation structuring and recruitment.

Overview

7
7
years of professional experience

Work History

Human Resources Director

SLAM Plumbing
03.2020 - Current
  • Handled on-boarding process for newly hired employees and distributed all paperwork.
  • Provided immediate updates to entire employee pool when policies and procedures were altered.
  • Developed incentive program for hiring of and retaining of employees.
  • Created and implemented forward-thinking initiatives to improve employee engagement.
  • Followed programs closely to assess effectiveness and make proactive changes to meet changing demands.
  • Addressed employee conflicts with appropriate urgency, following all corporate procedures.
  • Conducted exit interviews to better understand reasons why employees were separating from company.

Bookkeeper/Office Manager

Peter Block Architects
07.2019 - 03.2020
  • Maintained computer and physical filing systems.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Managed office operations while scheduling appointments for department managers.
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.

Account Manager

Unified Distribution
10.2015 - 07.2019
  • Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Oversaw new business development and customer servicing.
  • Liaised between account holders and various departments.

Education

Bachelor of Science - Psychology

Kennesaw State University
Kennesaw, GA
05.2020

High School Diploma -

Tattnall Square Academy
Macon, GA
05.2004

Skills

  • Staff Compensation
  • Recruitment and Selection
  • Labor Negotiations
  • Human Resources Operations
  • Confidential Records Management
  • Exit Interviews

Timeline

Human Resources Director

SLAM Plumbing
03.2020 - Current

Bookkeeper/Office Manager

Peter Block Architects
07.2019 - 03.2020

Account Manager

Unified Distribution
10.2015 - 07.2019

Bachelor of Science - Psychology

Kennesaw State University

High School Diploma -

Tattnall Square Academy

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Sylvia Heaton