Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sylvia Hercules

Columbus

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Dedicated individual successfully facilitates communication between people of different cultures and backgrounds. Committed to providing quality service and results.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Nanny

Sarah Hudson
04.2023 - Current
  • Prepared meals and snacks for children based on dietary guidelines.
  • Assisted with light housekeeping duties.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Supported children in play activities, meals, and snacks, hygiene and socialization.
  • Monitored schedules to maintain sleeping, eating, and school schedules for children.
  • Played games, worked on puzzles, and read books to young children.
  • Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Engaged with children on age-appropriate level.
  • Developed and implemented behavior management strategies to minimize indiscipline and guide children in attaining positive behavior.
  • Taught children basic life skills, manners and personal hygiene.
  • Monitored children's play activities to verify safety.
  • Engaged with children on individual basis to build positive relationships.
  • Promoted language development skills through reading and storytelling.
  • Developed games and activities using arts and crafts to support learning and verbal skills.
  • Encouraged children to be understanding and patient with others.
  • Provided developmentally appropriate activities for children.
  • Supervised children engaged in physical activity, learning and social skills with peers.

Nanny

Caregiver Services Inc.
09.2019 - Current
  • Prepared meals and snacks for children based on dietary guidelines.
  • Assisted with light housekeeping duties as well as running errands.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Supported children in play activities, meals, and snacks, hygiene and socialization.
  • Monitored schedules to maintain sleeping, eating, and school schedules for children.
  • Played games, worked on puzzles, and read books to young children.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Engaged with children on age-appropriate level.
  • Developed and implemented behavior management strategies to minimize indiscipline and guide children in attaining positive behavior.
  • Taught children basic life skills, manners and personal hygiene.
  • Monitored children's play activities to verify safety.
  • Established and maintained safe play environment for children.
  • Engaged with children on individual basis to build positive relationships.
  • Promoted language development skills through reading and storytelling.
  • Developed games and activities using arts and crafts to support learning and verbal skills.
  • Organized activities that enhanced children's physical, emotional and social well-being.
  • Encouraged children to be understanding and patient with others.
  • Worked with parents to develop and implement discipline programs to promote positive behavior.
  • Provided developmentally appropriate activities for children.
  • Supervised children engaged in physical activity, learning and social skills with peers.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
  • Assisted children with homework assignments and special projects across different subjects.
  • Organized extracurricular schedules for sports and classes and provided safe transportation to different events.
  • Transported children to and from school, medical appointments and extra-curricular activities.
  • Transported children to and from activities using personal or family vehicle.
  • Helped children complete homework assignments and school projects.

Server/Bartender

O'Charley's Restaurant & Bar
07.2017 - 03.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Processed orders and sent to kitchen employees for preparation.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Checked guests' identification before serving alcoholic beverages.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Daycare Teacher

Moonlight Childcare Center
03.2016 - 09.2019
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Maintained tidy environment to comply with cleanliness and sanitation standards.
  • Engaged with children on individual basis to build positive relationships and promote learning.
  • Assisted in preparation of meals and snacks to provide children with proper nutrition.
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Instructed children in health and personal habits, such as eating, resting, and toileting.
  • Actively encouraged children to develop their communication, problem-solving and social skills.
  • Gathered materials and resources to prepare for lessons and activities.
  • Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
  • Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
  • Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
  • Implemented curriculum to enhance classes with learning-focused activities.
  • Utilized technology to develop instructional materials and activities for children.
  • Monitored classroom to verify safe and secure environment.
  • Established positive relationships with students and families.
  • Created safe and nurturing learning environment for preschoolers.
  • Modeled positive behavior and communication skills for students.
  • Guided students to develop social, emotional and physical skills.
  • Planned and executed activities to stimulate physical, social and intellectual growth.
  • Organized and supervised large and small group activities.
  • Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
  • Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
  • Incorporated music, art and literature into curriculum.
  • Implemented age-appropriate curricula to meet needs of young learners.
  • Supported students in developing self-esteem and self-confidence.
  • Utilized creative teaching strategies to engage students in classroom.
  • Developed innovative activities to engage young children in learning process.
  • Organized activities to teach preschool children foundational learning skills such as letters and numbers.
  • Helped new preschool children get used to classes by giving one-on-one support.
  • Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress.
  • Developed and implemented behavior management plans.
  • Assessed student progress and provided feedback on educational development.
  • Encouraged use of technology to support student learning.

Education

Associate of Science - Early Childhood Development And Education

Columbus State Community College
Columbus, OH
06.2025

Skills

  • Client Resolution
  • Operational Efficiency
  • Productivity Standards
  • Accurate Recordkeeping
  • Customer Service and Assistance
  • Microsoft Office
  • Product and Service Solutions
  • Understanding Customer Needs
  • Corrective Actions
  • Issue and Complaint Resolution
  • Administrative and Office Support
  • Customer Retention Strategies
  • Cultural Awareness
  • Communications Strategies

Certification

CPR Certified

Timeline

Nanny

Sarah Hudson
04.2023 - Current

Nanny

Caregiver Services Inc.
09.2019 - Current

Server/Bartender

O'Charley's Restaurant & Bar
07.2017 - 03.2023

Daycare Teacher

Moonlight Childcare Center
03.2016 - 09.2019

Associate of Science - Early Childhood Development And Education

Columbus State Community College

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Sylvia Hercules