Sylvia Hernandez
Spring,TX
Summary
Detail-oriented team player with passion for helping others. Possesses excellent organizational and communication skills and provides individualized assistance and support. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
11
11
years of professional experience
Work History
SpEd Paraprofessional
Porter Elementary School
12.2023 - Current
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Provided one-on-one assistance for students with various disabilities, fostering an inclusive learning environment.
Property Manager
VSC Management
01.2020 - 09.2022
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
Assistant Property Manager
Ashford Communities Management
09.2017 - 08.2019
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Kept accurate records of all resident and tenant correspondence.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
Property Manager
Rockstar Property Management
02.2013 - 08.2017
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
Education
High School Diploma -
Westfield High School
Houston, TXSkills
Behavior Management
Effective Communication
Helping Students with Special Needs
Small Group and Individual Assistance
Computer Skills
Data Collection
Social Skills Development
Patience and Empathy
Customer service-focused
Exceptional oral and written communication skills
Languages
Spanish
Native or Bilingual
Timeline
SpEd Paraprofessional
Porter Elementary School
12.2023 - Current
Property Manager
VSC Management
01.2020 - 09.2022
Assistant Property Manager
Ashford Communities Management
09.2017 - 08.2019
Property Manager
Rockstar Property Management
02.2013 - 08.2017
High School Diploma -
Westfield High School
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