Sylvia Hernandez

Bank Of New York Mellon Corp

Jersey City, New Jersey

06.1989 - 10.2014

Reviewed transaction documentation to maintain accuracy and adherence to internal policies.
Coordinated communication between departments to resolve client inquiries and issues promptly.
Implemented process improvements that optimized task execution and reduced turnaround time.
Assisted in preparing reports for senior management regarding departmental performance metrics.
Resolved customer inquiries in a timely manner while adhering to service level agreements.
Analyzed data and created reports for senior management.
Provided direction and guidance to junior associates on complex tasks.
Maintained positive working relationship with fellow staff and management.
Identified needs of customers promptly and efficiently.
Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
Set specific goals for projects to measure progress and evaluate end results.
Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Evaluated needs of departments and delegated tasks to optimize overall production.
Managed team resources, including assigning tasks, monitoring progress, and ensuring deadlines were met.
Developed training materials for new associates to facilitate knowledge transfer and skill development.
Collaborated with cross-functional teams to streamline operational workflows and enhance efficiency.