Sylvia Hill
St. Petersburg,FL
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
14
14
years of professional experience
Work History
Administrative Assistant
AARP Foundation SCSEP
Saint Petersburg, FL
03.2024 - Current
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
Employment Specialist
AARP Foundation SCSEP
Pinellas Park, FL
01.2017 - 03.2024
- Developed and implemented career development workshops for job seekers.
- Facilitated the delivery of employment services to clients in accordance with program guidelines.
- Conducted individualized assessments to determine client's eligibility for employment programs.
- Provided comprehensive case management services to ensure successful job placement outcomes.
- Counseled clients on resume writing, interviewing techniques, job search strategies, and other related topics.
Clerical Positions
Apple One Employment
Saint Petersburg, FL
08.2010 - 08.2015
- Developed and maintained filing systems for all office documents.
- Organized and coordinated meetings, events, and travel arrangements for staff.
- Provided administrative support to management team.
- Greeted visitors, answered phone calls, and directed inquiries to appropriate personnel.
- Managed inventory of office supplies and placed orders as needed.
- Scheduled appointments with clients and customers.
- Reviewed incoming correspondence to determine proper routing or action required.
- Operated office equipment such as copiers, scanners, fax machines.
- Ensured compliance with company policies and procedures.
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
Education
Bachelor of Science - Business Administration
Northeastern University
Boston, MA04-1985
Skills
- Determined and maintained supplies, materials and equipment needed for office job orders
- Trained and and manged new employees for front desk to ensure productivity and proper procedures were followed
- Monitored progress for majority of office projects throughout production
- Ordered supplies, contracted services with outside vendors along with production schedules
- Ensured proper require4d procedures were followed at front desk
Affiliations
- I am involved in volunteering at various social agencies.
- I am involved with assisting people with creating resumes, office procedures
Accomplishments
- I have received several Customer Services Awards from businesses I worked with.
- I have always maintain and achieved my deadlines for projects.
- I have excreted myself when occasions where presented in the workplace.
Timeline
Administrative Assistant
AARP Foundation SCSEP
03.2024 - Current
Employment Specialist
AARP Foundation SCSEP
01.2017 - 03.2024
Clerical Positions
Apple One Employment
08.2010 - 08.2015
Bachelor of Science - Business Administration
Northeastern University
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