Sylvia Hinojosa
Edinburg,TX
Summary
Detail-oriented and knowledgeable [Job Title] skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical experience and fastidious nature dedicated to optimal patient care. Conversational [Language] abilities.
Overview
17
17
years of professional experience
Work History
Medical Office Manager
STM Primary Care Clinic
02.2017 - 01.2023
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Developed close working relationships with front office and back office staff.
- Addressed and remedied all patient or team member issues.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Managed [Number] employees with various personalities and from different cultures for large [Number]-physician practice.
- Coordinated office events, seminars and meetings for staff and clients.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Accounting Bookkeeper
M.Elizabeth Klenz, MD
11.2012 - 12.2022
- Maintained and processed invoices, deposits, and money logs.
- Provided comprehensive accounting support to company by managing functions like payroll, accounts payable, accounts receivable and business expense processing.
- Reported financial data and updated financial records in ledgers and journals.
- Reviewed and processed client electronic payments and check deposits.
- Reduced financial discrepancies through transaction monitoring and management.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Completed payroll for employees and maintained detailed records of procedures.
- Reconciled and corrected issues with financial records.
- Established QuickBooks accounting system to reflect accurate financial records.
Medical Office Manager
Klenz & Flores, MD
04.2006 - 05.2016
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Addressed and remedied all patient or team member issues.
- Developed close working relationships with front office and back office staff.
- Oversaw accounting, budgeting, and financial reporting.
- Developed policies and procedures for effective practice management.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Assisted with regulatory issues such as compliance.
- Created and implemented organizational policies and procedures.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Managed [Number] employees with various personalities and from different cultures for large [Number]-physician practice.
- Recommended ways to reduce overhead and cut printing costs, effectively saving practice $[Amount].
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Coordinated office events, seminars and meetings for staff and clients.
- Organized and updated databases, records and other information resources.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Education
No Degree - Medical Insurance Coding
Pan American University
Edinburg, TXSkills
- Accounts Payable and Receivable
- Electronic Health Records Systems
- Reminder Calls
Timeline
Medical Office Manager
STM Primary Care Clinic
02.2017 - 01.2023
Accounting Bookkeeper
M.Elizabeth Klenz, MD
11.2012 - 12.2022
Medical Office Manager
Klenz & Flores, MD
04.2006 - 05.2016
No Degree - Medical Insurance Coding
Pan American University
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