QuickBooks®
Sylvia Horrocks
Customer Service Representative / Document Control Specialist
Sandy,UT
Summary
Document Control Specialist experienced in storing, managing, and maintaining company and project documents while ensuring accuracy and quality. Process documents for revision and approval, organize documents from conception to distribution and filing, and create systems to be used to train staff on document control processes. Growth mindset and willingness to help the team move business forward with any task.
Overview
27
27
years of professional experience
Work History
Customer Service/Document Control Specialist
Katana Electronics LLC
West Valley City, UT
2011.05 - Current
- Review, compile, and evaluate digital and physical work instructions, Quality Manual, Standard Operating Procedures, and production strategies to verify compliance with established standards
- Actively participate in client Microsoft Team/Zoom meetings weekly or bi-weekly
- Implement the Client Ordering Process, Increasing the Size of orders by 85% In 6 Months
- Accurately and Quickly Assist in Data Entry in QuickBooks® Software
- Perform ISO 9001 and AS9100 Internal Quality Audits and identify and report audit issues
- Contribute to a positive work environment by collaborating effectively with colleagues across all levels of the organization
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
MEDICAL BENEFITS INSURANCE SPECIALIST
Quartzdyne Inc
Salt Lake City, UT
12.1996 - 04.2011
- Created employee education programs to improve understanding of benefits packages and increase utilization when organizing annual Open Enrollment for Medical Insurance Benefits For 50+ Employees
- Acted as subject matter expert, answering internal and external questions and inquiries thus enhancing understanding of benefit offerings with effective communication materials and presentations
- Observed strict procedures to maintain data and plan participant confidentiality when implementing, compiling, and recording receipts for Flexible Spending Account and Health Savings Account Programs in Excel
- Organized and Assigned Proper Statuses in Navision®
- Required Fluency in Health Care Laws, Including HIPPA and COBRA
Education
High School Diploma -
Delta Junction High School
Delta Junction, AlaskaCustomer Service Training -
Skills
Effective Verbal and Written Communication Skills
Outstanding Customer Interaction Skills
Knowledgeable with Medical Insurance Terminology and HIPAA Security
Familiar with Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
Proven Organization Skills with Attention to Detail
Self-motivated and eager to continually learn new concepts
Accurate Finance and Inventory Knowledge
Good Hand-Eye Coordination and Technical Aptitude
Well-versed in Microsoft Office Suite including using Vlookup in Excel
Computer Literacy in QuickBooks®, Navision®, and Other Applications
Quote
Sylvia Horrocks is highly computer literate and can grasp new software programs easily. Everyone likes Sylvia. She is a people person who can drive a team to achieve necessary goals. Her ability to think clearly and precisely is outstanding.
Malcolm Purcell
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Software
Navision®
Microsoft Office Suite
Adobe Acrobat
Interests
Enjoy helping people
Enjoy working independently and in a team for the benefit of the company
Enjoy relaxing and working on my hobby of sewing
Timeline
Customer Service/Document Control Specialist
Katana Electronics LLC
2011.05 - Current
MEDICAL BENEFITS INSURANCE SPECIALIST
Quartzdyne Inc
12.1996 - 04.2011
High School Diploma -
Delta Junction High School
Customer Service Training -
Similar Profiles
Giordana AversaGiordana Aversa
Animatrice centro estivo sportivo at ASD Polisportiva Nautica KatanaAnimatrice centro estivo sportivo at ASD Polisportiva Nautica Katana
Dirman HassanDirman Hassan
Customer Support Services Coordinator at KATANA SafetyCustomer Support Services Coordinator at KATANA Safety
Amanda MedeirosAmanda Medeiros
General Manager of Operations and Logistics at Mini KatanaGeneral Manager of Operations and Logistics at Mini Katana