Summary
Overview
Work History
Education
Skills
Timeline
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SYLVIA HOUSTON

Calumet Park,IL

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Proven skills in increasing customer engagement and business visibility in online searches through successful SEO approaches. Experienced in developing marketing initiatives, increasing business success and boost sales. Excellent analytical, organizational and decision-making abilities.

Overview

18
18
years of professional experience

Work History

Lead Concierge

Prairie Green at Fays Point
01.2024 - Current
  • A concierge, or guest services representative, providing personal services to guests and customers in a variety of settings, including hotels, resorts, spas, apartment buildings, and senior communities.
  • Greeting guests. Welcoming visitors and entering their details into a log.
  • Managing mail and luggage.
  • Receiving, storing, and delivering mail and luggage, and providing check-in assistance, handling complaints.
  • Responding to complaints and finding solutions. Maintaining the building: Overseeing deliveries, reporting damage, and liaising with housekeeping and groundskeeping staff.
  • Managing phones/Switchboard
  • Updating state documents for regulations purpose
  • Placing work orders in Tels Unified Systems
  • Monitoring surveillance camera inside and outside of community for safety.

Assoc Network Quality Optimization Specialist

Yahoo, Inc.
01.2020 - 02.2023
  • The role of Assoc Network Quality Optimization Specialist is to ensure that Client's demand policies are met by advertisers and publishers. Ensure the integrity of the data on which publishers and networks base their settings and preferences on the exchange.
  • Assoc Network Quality Optimization Specialist review and classify online display/video /native advertisements (MSFT, 1V SSP, 1V SSP and DSP platforms) as well as new advertisers associated with clients that have self-serve seats with the goal of minimizing risk for Users, Advertisers and Publishers.
  • This team also ensures uniformity, choice and control on ad content to give publishers the confidence that their site is protected and targeted effectively.
  • Creatives are scrutinized by automated and human review processes and categorized with an unprecedented level of detail and accuracy. Our mission is to build trust on the exchanges we monitor and give publishers the confidence that right advertising will reach their sites.
  • Review and tag creatives based on different aspect of the advertisement according to the set policies using Client's proprietary tools to ensure only ads that are compliant are approved and served
  • Reviewing display/native ads on Client partner sites per Client ad standards and competitor exclusion guidelines
  • Use data to detect risky advertiser trends and implement processes to mitigate risk
  • Work on separate projects to meet market needs and team priorities
  • Work with cross functional teams like product, engineering, policy, legal and account management to make wise decisions and keep the advertising marketplace safe
  • Create dashboards and reports for trend analysis
  • In-depth analysis at different entity level based on trends

Office Coordinator

Ricoh USA
02.2011 - 12.2019
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
  • Increased team productivity by reorganizing office supplies and protocols.
  • Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
  • Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
  • Supported HR by completing new hire orientation, incident reports and benefits paperwork on behalf of office employees.
  • Efficiently supervised filing, sorting and handling incoming and outgoing mail.
  • Monitored vendor accounts and product updates to verify competitive pricing.
  • Cultivated client and vendor loyalty by proactively reaching out with follow-ups and status updates.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

Academic Coordinator

Computer Systems Institute
05.2008 - 03.2010
  • Moderated disputes and grievances between parties with speedy and fair resolution.
  • Optimized classroom transitions while encouraging and reinforcing student instruction and liaising with administration department leaders.
  • Cultivated engaged student population with successful orientation programs.
  • Improved policies and procedures to maximize student safety and campus security.
  • Retained interest and maximized receptive learning while assisting in student education.
  • Promoted program courses, activities and accomplishments, both internally and externally, to boost recruitment and retain diverse student body.
  • Managed curriculum implementation and continuous improvement of industry best practices.

Administrative Assistant

American College Of Education
04.2007 - 05.2008
  • Managed filing system, entered data and completed other clerical tasks.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Processed customer orders accurately and within agreed timeframes to meet service standards.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Negotiated contracts with vendors and suppliers for office supplies, equipment and services.

Education

High School Diploma -

Lucy Flower Vocational High School
Chicago, IL
06.1983

Skills

  • Planning and Coordination
  • MS Office
  • Critical Thinking
  • G-Suite
  • Self-Motivated
  • Attention to Detail
  • Interpersonal Communication
  • Teamwork and Collaboration
  • Flexible and Adaptable
  • Analytical and Critical Thinking
  • Dependable and Responsible
  • Organization and Time Management
  • Front desk
  • Customer service
  • Clerical experience
  • Guest relations
  • Order entry
  • Google Docs
  • Continuous improvement
  • Google Suite
  • Leadership
  • Customer support
  • Project coordination

Timeline

Lead Concierge

Prairie Green at Fays Point
01.2024 - Current

Assoc Network Quality Optimization Specialist

Yahoo, Inc.
01.2020 - 02.2023

Office Coordinator

Ricoh USA
02.2011 - 12.2019

Academic Coordinator

Computer Systems Institute
05.2008 - 03.2010

Administrative Assistant

American College Of Education
04.2007 - 05.2008

High School Diploma -

Lucy Flower Vocational High School

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SYLVIA HOUSTON