Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sylvia Humphrey

Cincinnati,OH

Summary

Dedicated Team Member

Hard worker

Reliable

Overview

12
12
years of professional experience

Work History

Casemangement

Butterfly Support Service
Cincinnati, OH
10.2022 - Current
  • Manage the work of a staff consisting of 12 employees and handled 8 cases successfully.
  • Educate clients on mental health and self-care techniques.
  • Provide information on local support groups to support family members.
  • Provide resources and referrals to clients as needed.
  • Respond promptly to inquiries from internal and external customers regarding case management services.
  • Collaborate with medical professionals to coordinate treatment plans for clients.
  • Maintain accurate case records and documentation according to agency guidelines.
  • Advise Case Managers on appropriate interventions based on individual client needs.
  • Conduct monthly meetings with Case Managers to review cases and discuss any issues or concerns.
  • Oversee the performance of Case Managers in delivering services to clients.
  • Participate in team meetings with other health professionals to coordinate services for clients.
  • Monitor caseloads to ensure timely completion.
  • Maintain confidential records regarding clients' medical history, treatment plans and progress toward goals.
  • Communicate with legal services providers, social services agencies, and local judicial systems regarding cases.
  • Advocate for clients by obtaining information regarding treatment options and clinical status.
  • Conduct home visits to assess living conditions and support needs.
  • Manage caseloads effectively, ensuring timely documentation and reporting.
  • Assist clients in setting realistic goals and developing action plans.
  • Implement and evaluate staff training programs.
  • Managed the end-to-end recruitment process including interviewing and hiring of staff.

Traucy / Life Coach

Dohn Community School
Cincinnati, OH
09.2014 - 06.2022
  • Advised administration on potential disciplinary action for chronic truancy cases.
  • Assisted in the development of strategies to improve student attendance rates.
  • Developed reports pertaining to student absenteeism patterns.
  • Provided training sessions for faculty members on how to effectively track student attendance using the school's database system.
  • Collaborated with teachers, administrators, counselors, and other support staff to identify possible issues that may be impacting a student's attendance.
  • Monitored student absences, tardiness, and early departures.
  • Encouraged positive relationships between students and faculty by creating an environment where they feel comfortable discussing any issues that may affect their ability to attend classes regularly.

Administrative Assistant

Dohn Community School
Cincinnati, Ohio
01.2013 - 08.2014
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Developed and maintained filing systems for confidential documents and records.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Updated contact lists regularly when changes occur in employee status or contact information.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.

Education

High School Diploma -

Western Hills High School
Cincinnati, OH
06-1994

Skills

  • Supervision and leadership
  • Analytical and Critical Thinking
  • Task Prioritization
  • Planning
  • Remote Office Availability
  • Client Advocacy
  • Case Management
  • Quality Assurance Controls
  • Staff Management
  • Documentation proficiency

Timeline

Casemangement

Butterfly Support Service
10.2022 - Current

Traucy / Life Coach

Dohn Community School
09.2014 - 06.2022

Administrative Assistant

Dohn Community School
01.2013 - 08.2014

High School Diploma -

Western Hills High School

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Sylvia Humphrey