Sylvia Palacios
Chicago,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Health / Administrative Assistant
Orbit Solutions
10.2022 - Current
- Work on spreadsheets, logs and emails for staff including Providers and APP’s
- Managed office operations while scheduling appointments for department managers.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Handled intake and referrals documentation for new patients and helped coordinate care between offices.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Assist in patient registration, sign in, sign out scheduling follow ups and creating patient charts using Cerner and Powerchart - Head of Logistics department, coordinating rides for patients, and coordinating bus schedules for patient pick up and drop off from multiple city shelters and hotels
- Part of the Care coordination team; to ensure patients appointments and follow ups be fulfilled and medication coordination to all city shelters and tracking of patients' new residences so that they get their medication adequately
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Business Account Executive
Empire Today Flooring
01.2022 - 10.2022
- Mastered and constantly improved sales prospecting, follow-up and upsell processes.
- Collaborated with current and potential small businesses extensively to understand needs before proposing specific solutions.
- Developed in-depth knowledge of each client's business through research and regular on-site meetings.
- Engaged in daily cold calls in-person and via telephone and followed up with small business prospects monthly to verify pipeline sufficiency.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Provided sales forecasts within 85% accuracy each quarter and each year for long-term strategic planning
Office Manager
Clarity Clinic
07.2020 - 11.2021
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Onboarded new employees with training and new hire documentation.
- Controlled costs to keep business operating within budget and increase profits.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Scheduled onboarding for all MD’s DO’s and PA’s
- Assisted admin staff with intakes, payments, creating charts and verifying insurances through AMD, Optum and Availity
- Developed a tracking report for all high balances and implemented a collections process “three touch communication” workflow
Ophthalmic Technician
Occhiali Eyeglass
06.2018 - 06.2020
- Laid off due to Pandemic) CHICAGO
- Prepped office space, exam and pretesting rooms prior to Dr.’s arrival
- Performed Lipiflow on patients
- Created a funnel for patients who did not sign up for Lipiflow treatment and followed up with them at 2 weeks, and at a month after their dry eye consultation
- Performed visual field testing to measure patients' peripheral vision to determine any visual field loss.
- Used OCT, iProfiler, Nidek Fundus camera, Lipiview, Pentacam, Tonometer & sMap
- Entered patient data into RevolutionEHR during doctor briefing & transferred all patient data to Dr.’s computer
- Trained patients with soft or scleral contact lenses and ordered contact lenses from New Era, Alden and Visionary Optics
- Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
- Used Lensometer to measure and record lens power of existing prescriptive spectacles.
Optical Manager
Taub Eye Clinic
09.2013 - 04.2017
- Laid off due to doctor passing) CHICAGO
- Ordered frames from Kering Eyewear, Kenmark Group and ClearVision
- Established communications with all representatives and coordinated trunk shows and lunches
- Placed, (filed) work orders (claims) telephonically and on-line
- Worked with insurance companies such as Davis Vision, EyeMed and VSP
- Sold and dispensed glasses to clients
- Ran promotions and sales, posted them online to FaceBook accounts
- Adjusted and replaced cut lenses into frames
- Received and reordered frames
- Took care of inventory
- Responsible for 3 other employees' hours and schedules
Education
Associates -
Columbia College, View
Chicago, IL05.2006
Skills
- Skills Energetic and enthusiastic about work! Go getter attitude and always willing to learn
- Goal and detail oriented Highly effective written and communication skills
- Effective Project Management
- Great at public speaking and maintaining great relationships with employees
- Management, and outside clients and patients
- Comfortable with door to door sales, and cold calling
- Johnson and Johnson Lipiflow certified & Dry-Eye University certified
- Consultative Selling Techniques
- Proficient on AMD PM, Availity, Optum, IntakeQ, Practice Fusion, Revolution
- EHR systems, Open Edge, G Suite and Microsoft office including Teams and Slack
- Administrative experience, with the capability to multitask
- Efficient with payroll using Paylocity and Zenefits
- Business Administration
- Familiar with Cerner scheduling, creating patient charts, registering patients and navigation through system
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Health / Administrative Assistant
Orbit Solutions
10.2022 - Current
Business Account Executive
Empire Today Flooring
01.2022 - 10.2022
Office Manager
Clarity Clinic
07.2020 - 11.2021
Ophthalmic Technician
Occhiali Eyeglass
06.2018 - 06.2020
Optical Manager
Taub Eye Clinic
09.2013 - 04.2017
Associates -
Columbia College, View
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